Customer Service Assistant

EAST OF ENGLAND CO-OPERATIVE SOCIETY LIMITED; Norwich; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

20% discount in food stores

Discounts across family of businesses

5% employer pension contribution

Death in service benefit

Training and apprenticeship programmes

Employee wellbeing support

Cycle To Work scheme

Job summary

East of England Co-operative Society Limited is seeking a Customer Service Assistant to help deliver excellent service and maintain store presentation in Norwich. You will join a friendly team, support daily operations and engage with customers and the local community.

The role emphasizes flexible shift patterns, learning, and contributing to the ongoing growth of the co-op's store network and family of businesses. Competitive benefits accompany the position.

Qualifications

• Friendly and approachable demeanor with customers.
• Reliable team player who communicates clearly.
• Positive attitude and personal initiative.
• Willingness to learn and adapt to shifts and tasks.
• Basic numeracy, literacy and IT skills.

Responsibilities

• Support store to deliver high standards of customer service, availability and presentation.
• Work as part of a diverse team to attract and delight customers daily.
• Ensure compliance and engage with the local community.
• Contribute to the ongoing growth and evolution of the business.

Skills

Friendly and approachable

Reliable team player

Effective communication

Positive attitude

Engaged and self-motivated

Willing to learn and adapt

Numeracy literacy and IT basics

Job description

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community. You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

• Friendly and approachable
• A reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT Skills
• Working Day Shift start/end time
• Sunday 5pm - 10pm Saturday 5pm - 10pm,
• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Stream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme
• Enhanced on statutory terms, subject to service criteria.

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.