Customer Service Assistant

East of England Co-op; Melton Constable; On-site; GBP 19,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

Discounts across retailers

22 days holiday

5% pension contribution

Death in service

Enhanced family leave

Training & apprenticeships

Staff discounts across retailers

Financial wellbeing support

Cycle To Work

SmartTech

Employee assistance

Long service awards

Remote GP service

Recognition scheme

Job summary

East of England Co-op is looking for a Customer Service Assistant to help our store deliver outstanding customer service, ensure product availability and presentation, and support engagement with the local community. You will join a friendly, diverse team and benefit from our commitment to progression through award-winning training and apprenticeship programmes.

We offer competitive pay, 22 days’ holiday (plus bank holidays), a 5% employer pension contribution, family leave arrangements and a

Qualifications

• Friendly and approachable
• A reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT Skills

Responsibilities

• Support store operations to deliver high standards of customer service, availability and presentation.
• Assist with engagement with local community and daily store tasks.

Skills

Friendly & approachable

Reliable team player

Effective communication

Positive attitude

Self-motivated

Willing to learn

Numeracy & literacy basics

Tools

IT basics

Job description

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community. You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

• Friendly and approachable
• A reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT Skills

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Stream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.