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East of England Cooperative; Kelvedon; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Discount in stores

Holiday entitlement

Flexible shift patterns

Apprenticeship programmes

Staff discounts across retailers

Emergency support services

Employee recognition

Long service awards

Flexible benefits

Job summary

East of England Co-op seeks a Customer Service Assistant to help deliver excellent service, maintain store presentation and support community engagement. You will join a diverse team dedicated to attracting and delighting customers daily and contributing to the growth of our business.

The role emphasizes friendliness, reliability, motivation to learn, and good numeracy, literacy and IT skills. Normal working patterns are non-contractual and flexible shifts may apply.

Qualifications

• Friendly and approachable, with a positive attitude.
• Reliable team player who collaborates effectively.
• Engaged, self-motivated and eager to learn.
• Basic numeracy, literacy and IT skills expected.

Responsibilities

• Support the store to deliver high standards of customer service, availability and presentation, compliance and community engagement.
• Work as part of a diverse team to attract and delight customers and support business growth.
• Follow store procedures and contribute to a positive customer experience.

Skills

Friendly

Approachable

Reliable team player

Engaged and self-motivated

Willing to learn

IT skills

Numeracy

Literacy

Education

Basic school-leaver age met

Tools

None specified

Job description

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.

You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

Want to know more?

Take a look at our job description attached to the bottom of this webpage.

Normal working pattern for this role:

Our working patterns are non-contractual.

Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.

The person we are looking for

• Friendly and approachable
• A reliable team player
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT Skills

Our co-op will only recruit individuals who have passed the school leaver’s age. To find out the school leaver age please visit the following link;

https://www.gov.uk/know-when-you-can-leave-school

Perks of the job

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• Enhanced family leave and pay arrangements*
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Stream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

* Enhanced on statutory terms, subject to service criteria.