Customer Service Assistant

Wickes; Manchester; Remote; GBP 12,000 - 18,000; Part time

Benefits offered by this job

20% colleague discount

Cycle to work

Life assurance

Aviva Digital GP

Job summary

Wickes is seeking a friendly, customer-focused team member for a part-time role in our Manchester store. You will help customers, answer questions and contribute to a welcoming shopping experience. The position includes two late shifts (4pm-8pm) and weekend duty, reflecting our flexible, customer-centric approach.

You’ll receive training and development opportunities, a rewards package, and benefits suited to a retail role, with emphasis on team support and career growth within Wickes.

Qualifications

• Experience in a similar role preferred.
• Strong customer-focused approach and friendly attitude.

Responsibilities

• Assist customers and respond to enquiries in-store.
• Maintain customer service standards and ensure a positive shopping experience.
• Support with store operations and merchandising as needed.

Skills

Customer service

Communication

Job description

The Role...

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

Please note this role is for 12 hours per week to include two late shifts 4pm - 8pm and a shift at the weekend, Saturday or Sunday.

About you...

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.

*Salary Dependent on Age