Customer Service Assistant

Sefton Metropolitan Borough Council; Liverpool City Region; On-site; GBP 20,000 - 25,000; Full time

Job summary

Sefton Council is seeking a Customer Service Assistant for a permanent position at Bootle Leisure Centre. The role involves delivering excellent customer service as part of a team, handling enquiries and transactions while maintaining a welcoming reception environment. Flexibility for evening and weekend shifts is required.

Qualifications

• Experience dealing face to face with customers in a busy environment.
• Polite telephone manner and effective communication skills.
• Ability to work under pressure and adapt to different situations.

Responsibilities

• Meet and greet visitors, serving customers, and answering calls.
• Handle cash transactions and administrative duties accurately.
• Ensure smooth running of reception and customer satisfaction.

Skills

Customer care

Communication

Multi-tasking

IT competency

Job description

Customer Service Assistant – 21.00 hours

Permanent Position

Shift pattern - Monday, Tuesday and Wednesday, 14.00-21.00.

An opportunity has arisen within Sefton Council for a Receptionist to be based at Bootle Leisure Centre for a 21.00-hour permanent position. To work as part of a team of Customer Services Assistants providing front-of-house services in a busy leisure centre. The ideal candidate will be flexible to adapt to different customer situations, and possess incredible customer service skills, with an approachable and friendly manner.

Your role will be to meet and greet all visitors, serving customers, answering calls, cash handling and dealing with membership and general enquiries, appointments and bookings. Ability to deliver a positive and memorable customer experience, always keen to delight customers and improve their experience. Personable and able to adapt to different situations. Importantly, you'll ensure the smooth running of reception.

Ideal candidate -

• Must be able to demonstrate previous experience of dealing face to face with customers in a busy environment
• Passion for customer care
• Ability to multi-task and work under pressure
• A polite telephone manner
• Ability to communicate effectively both written and spoken
• A team player with excellent communication and interpersonal skills
• Greet and Book-in Customers on a computerised booking and till system
• Deal with Cash transactions and office administration duties
• Ensure a continuous availability of customer information
• Undertake appropriate administrative, clerical, statistical and daily financial routines, and maintain all records to comply with designated requirements.
• Working flexible - additional hours if required.
• IT competent
• Previous experience in front of house, busy customer service environment preferred

This post will involve evening and may include additional weekend work if required.

Closing date - 15.06.25

Potential interview date – 23.06.25