Customer Service Assistant

Corehr; Liverpool; On-site; GBP 12,000 - 14,000; Part time

Job summary

Vine Court Halls of Residence is seeking a part-time receptionist to handle a wide range of enquiries from students, staff, contractors and visitors. You will work as the first line of contact at the reception, manage mail and parcels, and support the Reception Supervisor to ensure smooth customer service delivery.

Responsibilities include answering questions, reporting repairs, performing health and safety checks, and using Microsoft Office and Outlook to stay organized.

Qualifications

• Three GCSEs at grade C or above (or equivalent) including English Language.
• Excellent communication skills.
• Working knowledge of Microsoft Office and Outlook.
• Previous experience in a customer service/hospitality environment is essential.

Responsibilities

• Act as the first line of enquiry for students, staff, contractors, deliveries and visitors.
• Handle reception duties and distribution of mail and parcels.
• Carry out health and safety checks and report repairs.
• Support the Reception Supervisor to ensure efficient customer service delivery.

Skills

Communication skills

Customer service

Education

GCSEs incl English

Tools

Microsoft Office

Outlook

Job description

Hours of work: Part-time – 25 hours per week

Monday 3 pm – 8 pm, Tuesday 3 pm - 8 pm, Wednesday 4 pm - 8 pm,Thursday 4 pm – 8 pm, Sunday 9 am - 4.30 pm

The above position is available for Vine Court Halls of Residence.

Acting as the first line of enquiry for students, staff, contractors, deliveries and visitors. Duties include working on reception handling a wide variety of enquiries, distribution of mail and parcels, carrying out health and safety checks, reporting repairs and generally responding to operational issues as required and working to assist the Reception Supervisor in ensuring that there is an efficient and effective delivery of the customer service.

You should have 3 GCSEs at Grade C or above (or equivalent) including English Language with excellent communication skills and a working knowledge of Microsoft Office and Outlook. Relevant experience in a customer service/hospitality environment is essential.

There are opportunities for progression and development within the department and the wider network of the University and a number of training courses available that is relevant to the role.

Previous experience in a customer service/hospitality environment is essential.

Our commitment to Equality, Diversity and Inclusion

We are committed to enhancing a workforce as diverse as our community and particularly encourage applicants who are of minoritised genders and ethnic backgrounds, living with a disability, and/or are members of the LGBTQIA+ community.