CUSTOMER SERVICE ASSISTANT

United Colleges Group; Leeds; On-site; GBP 28,000 - 31,000; Full time

Job summary

Join a forward-thinking educational institution as a Customer Service Assistant! In this engaging role, you will support the front line Learner Services Team, ensuring exceptional customer service and information delivery to students and the public. You will manage switchboard operations, assist with pre-enrolment advice, and maintain the reception area. This role offers a unique opportunity to positively influence the college's public perception while contributing to a rewarding learning environment. If you are passionate about education and customer service, this is the perfect opportunity for you!

Benefits

Generous annual leave

Defined-benefit pension scheme

Interest-free season ticket loan

Cycle scheme

Free sight tests

Enhanced maternity leave

Enhanced paternity leave

Qualifications

• Experience in administrative and customer service support in a busy environment.
• Willingness to work towards NVQ Level 2 in Information Advice and Guidance.

Responsibilities

• Support front line Learner Services Team with customer support.
• Provide administrative support for Reception and Course Information Centre.

Skills

Interpersonal Skills

Communication Skills

Administrative Support

Customer Service

Initiative

Education

NVQ Level 2 in Information Advice and Guidance

Tools

Switchboard Operation

Job description

• Salary: £28,325.00 - £30,378.00 per annum including London Weighting Allowance
• Location: United Colleges Group
• Contract: Permanent
• Working Pattern: Full Time
• Hours: 35 hours per week.
• Closing Date: 28/03/2025 at 23:59
• Reference: SSS/25/306781

Customer Service Assistant

£28,325.00 - £30,378.00 per annum including London Weighting Allowance

Full-Time, Permanent

Who we are

United Colleges Group provides education to over 11,000 learners a year, including 16–18-year-olds, adults, apprentices, and students with high needs, across our five campuses and two colleges; City of Westminster College and College of North West London. The Cockpit Theatre also forms part of the Group.

With an annual turnover of over £50m, we are one of the top 20 largest college groups in the UK. We offer education and training in almost all vocational areas at a variety of levels for a wide range of learners of all ages and starting points.

Our mission is to provide all our learners with the very best knowledge and to break down any barriers to learning. We pride ourselves on enabling our learners to meet their individual needs and aspirations and we deliver a learning experience that is unique, enjoyable and rewarding.

About the role

The Customer Service Assistant is a hands-on role supporting UCG’s front line Learner Services Team for the College ensuring the highest levels of customer support and information to the public, our potential students and customers, our partners and staff. The Customer Service Assistant will be expected to provide switchboard services for the college and support pre-enrolment advice and information to ensure a smooth applications and enquiries process for current and prospective students.

The successful applicant will provide administrative support for the Reception and Course Information Centre and to the Events and Lettings of the College.

As part of the Learner Services team, you will maintain excellent levels of presentation in Reception and manage front-line communications for visitors to the college, positively influencing the public’s perception of the College and their choice to engage, partner and study with us.

The Customer Service Assistant will:

• Have an NVQ Level 2 in Information Advice and Guidance (or equivalent), or a willingness to work towards
• Have relevant experience providing administrative and customer service support in a busy working environment
• Have a sound knowledge of operating a switchboard
• Have excellent interpersonal and communication skills
• Have effective communication skills- both written and verbal
• Be able to work proactively and use initiative without supervision while also working as part of a team

In return, the Group offers generous annual leave, a defined-benefit pension scheme, an interest-free season ticket loan, cycle scheme, free sight tests, enhanced maternity and paternity leave schemes and many other benefits.

How to Apply

If you’re ready to join a Group that has the resources to develop the talents of both students and staff, you can find more information on this role and details on how to apply by visiting our dedicated recruitment microsite https://ucgjobs.com/.

Please note that we may close the application prior to the listed date should sufficient applicants be received.

The College is an equal opportunities employer and is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share this commitment. Successful applicants will be subject to full-vetting procedures including an Enhanced Disclosure and Barring Services Check.

How to apply

Please apply online via the link provided.

Please note, we do not accept CVs submitted without a fully completed online application form.