Customer Service Assistant

Luminate Education Group; Leeds; On-site; GBP 20,000 - 25,000; Full time

Job summary

Luminate Education Group is seeking enthusiastic Customer Service Assistants to provide a welcoming experience to students and staff at various campuses in Leeds. The role emphasizes exceptional customer service, communication skills, and IT proficiency. This position offers opportunities for professional growth and contributions to a diverse educational environment.

Benefits

Annual leave: Up to 44 days plus bank holidays

Pension schemes with employer contributions

CPD opportunities including training and qualifications

Employee wellbeing initiatives

Discounted travel through local providers

Flexible and hybrid working opportunities

Qualifications

• Exceptional communication and customer service skills.
• Flexible, friendly, patient, and understanding.
• Experience in a customer focused role.

Responsibilities

• Ensure the highest level of reception service.
• Greet and sign in visitors, handle enquiries.
• Process student applications and assist with enrolments.

Skills

Communication

Customer Service

IT Skills

Job description

We are recruiting Customer Service Assistants to work on our front-of-house welcome desks to provide a welcoming, efficient service to students and staff across our community campuses. You will be the first point of contact for our learners, and your ability to make everyone feel welcome is essential.

We are seeking individuals with exceptional communication and customer service skills who will enjoy interacting with our diverse population of learners and staff.

The Adult, Community and ESOL Team deliver a range of exciting courses to our diverse learners in the heart of our community. From maths and English to flower arranging, there is something for everyone!

Previous experience in an educational setting is not required.

These roles could be working across any of our Adult, Community & ESOL Campuses, which are currently based in the following Leeds locations:

• North Street, Eastgate, Enfield, Deacon House and Mabgate

Our working day is 8.30 am - 4.30 pm Monday to Thursday, 8.30 - 4 pmFriday.

These roles may involve occasional evenings and Saturday working by prior agreement.

What You Will Do

• Ensuring that the highest level of reception service is delivered consistently to students, staff, and external visitors, exceeding their expectations.
• Greet and sign in visitors, check ID badges.
• Answer telephone calls, deliver email communications and face-to-face enquiries.
• Provide information, data and advice as required by students, staff, and external visitors.
• You will be required to process student applications through the initial stages, assist with enrolments and any other admin duties as required.

About You

Be flexible, friendly, patient and understanding.

Have excellent customer service skills with the ability to build rapport with our potential students.

Strong IT and organisational skills.

Have experience of working in a customer focused role.

Be capable of prioritising front of house tasks at busy times.

You will strive to understand and keep up to date with our range of Adult Community and ESOL courses and the wider college provision.

The group offers a range of excellent benefits, including:

Annual leave:
Curriculum and Management: 44 days plus bank holidays
Curriculum support and business support: 37 days plus bank holidays

Pension schemeswith generous employer contributions
Teachers’ Pension Scheme
Local Government Pension Scheme
People’s Pension Scheme

CPD opportunities:
Annual staff conference plus 2 additional staff development days.
Qualifications including PGCE, Apprenticeships, Leadership and Management courses.

Employee wellbeing initiatives: Family Friendly Policies, discounted onsite spa (Printworks) and gym (Park Lane).

Travel and commuting:Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.

Flexible and hybrid working opportunities:Please speak to the recruiting manager regarding flexible opportunities as these differ between roles.

About Us

Leeds City College is one of the largest further education institutions in the country and is one of the biggest providers of apprenticeships regionally.

We provide a vibrant and diverse learning environment, delivering excellent and innovative education which is supportive, inspiring and life changing. Leeds City College’s values put students first and are at the heart of everything the college does.

We are committed to lifelong learning and investing in our staff. You’ll have access to a broad variety of training and professional development designed to help you continually develop and grow. We offer a wide range of job vacancies, and our large size means there are always exciting opportunities to progress.

Join us on the journey to being the best that we can collectively be for our students, apprentices, staff and our stakeholders.

SAFEGUARDING

At Luminate Education Group we are committed to the safeguarding and welfare of all our students. We expect all our staff and volunteers to share this commitment. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.

EQUALITY, DIVERSITY AND INCLUSION

Our commitment to Equality, Diversity and Inclusion (EDI) in recruitment is key to our Group’s values. We are dedicated to fostering a workplace that embraces equality, diversity and inclusion in all its forms, where every candidate is treated with fairness, respect, and equity.

Our recruitment processes are designed to ensure equal opportunities, remove bias, and promote a diverse talent pool. To find out more about what our commitment to EDI means to us please Click here to learn more about our EDI objectives.

RECRUITMENT AGENCIES

We do not accept unsolicited CV’s and applications from agencies and will not be liable for any fee in connection with a candidate that has been submitted speculatively through any agency that has not been expressly instructed for a particular vacancy as part of our Preferred Supplier List.

• Contract Type LEG - Permanent - Full Time