Customer Service Assistant

Michael Page (UK); Leeds; On-site; GBP 25,000 - 29,000; Full time

Job summary

A prestigious legal firm in Leeds is seeking a Customer Service Assistant to enhance their client support team. The role involves direct client communication, handling queries, and collaborating with banks for smooth processes. Successful candidates will receive comprehensive training and career development opportunities in a supportive environment.

Benefits

Excellent training and support provided

Structured career path

Collaborative team and culture

Regular socials and incentives

Good benefits package

No shift patterns or weekends

Qualifications

• Previous customer service experience from various sectors.
• Able to work under pressure in a fast-paced environment.
• Resilient and passionate to help clients.

Responsibilities

• Support a team of Case Workers with client support via phone, email, and letter.
• Handle client queries, providing guidance and chase documents.
• Process documents and draft legal documents.

Skills

Excellent communication

Customer centric

Problem solving

Team player

Job description

• A new exciting Permanent Customer Service Assistant Position in Leeds!
• To work for a reputable and prestigious legal firm!

About Our Client

Are you currently working in Customer Services and looking to further your skills?

Would you like to start a career within Legal and join a business which will provide full training and excellent progression routes?

Do you want to join an organisation that are growing significantly and have lots of exciting plans for the business and department?

Do you have excellent customer service skills and thrive in busy environments?

Job Description

As a Customer Service Assistant you will be supporting a team of Case Workers this will involve a variety of responsibilities and will provide first class client support over the telephone, email and letter.

You will be handling a range of client queries providing excellent support and guidance and will chase up documents and details required for the file.

The role will be corresponding with other third parties over the phone working closely with banks ensuring a smooth and quick process.

You will be processing documents and updating cases alongside drafting legal documents.

The Successful Applicant

Previous customer service experience this could be from a range of sectors

Excellent communication verbal and written

Customer centric and passionate to help and support clients

Able to work under pressure in a fast paced environment

Resilient and a good problem solver

An excellent team player

What's on Offer

Salary of £25100+ prestigious and reputable legal firm+ excellent training and support provided+ structured career path in place for all employees+ Leeds City Centre+ superb offices and facilities+ collaborative team and culture+ regular socials and incentives+ good benefits package+ no shift patterns or weekends+ progressive business with lots of exciting plans for further expansion+ immediate interview