Customer Service Assistant

Certas Energy UK Ltd; Largs; On-site; GBP 8,000 - 9,000; Part time

Benefits offered by this job

Real Living Wage

Flexible hours

health plan (Simply Health)

Staff discount

Company pension

Life assurance

Job summary

Certas Energy UK Ltd is hiring a Retail Customer Service Assistant for our Castlebay petrol filling station and convenience store. This part-time role offers 11 hours per week with a Real Living Wage of £13.45 per hour.

You will greet customers, process transactions at the till, keep stock tidy, and ensure health and safety standards. The role provides training and career progression in a nationwide retail network.

Qualifications

• A passion for customer service and helping others.
• A positive, reliable, and hardworking attitude.
• Strong communication and interpersonal skills.
• Willingness to learn and develop.
• Retail experience is desirable but not essential.
• Must be aged 18 or over due to licensing regulations and lone working requirements.

Responsibilities

• Providing friendly and professional customer service.
• Processing transactions accurately at the till.
• Replenishing stock and maintaining store standards.
• Ensuring compliance with health, safety, and company procedures.
• Supporting the smooth operation of the forecourt and store.

Skills

Customer service

Communication skills

Team player

Willingness to learn

Job description

Retail Customer Service Assistant

Location: Castlebay
Hours: 11 hours per week
Salary: £13.45 per hour (Real Living Wage)

Join Our Team

Are you passionate about delivering great customer service? Looking for a flexible role with genuine career progression?

We have an exciting opportunity for a Retail Customer Service Assistant to join our team at our petrol filling station and convenience store.

About the Role

As the face of our store, you’ll play a key role in delivering an excellent customer experience. You’ll support the day-to-day running of the site, ensuring everything operates smoothly, safely, and efficiently.

Your responsibilities will include:

• Providing friendly and professional customer service
• Processing transactions accurately at the till
• Replenishing stock and maintaining store standards
• Ensuring compliance with health, safety, and company procedures
• Supporting the smooth operation of the forecourt and store

What We’re Looking For

• A passion for customer service and helping others
• A positive, reliable, and hardworking attitude
• Strong communication and interpersonal skills
• Willingness to learn and develop
• Retail experience is desirable but not essential (full training provided)
• Must be aged 18 or over (due to licensing regulations and lone working requirements)

What’s in It for You

• £13.45 per hour – Real Living Wage
• Flexible working hours across a 7-day rota
• Simply Health plan (including dental, physio, remote GP and more)
• Staff discount scheme
• Company pension
• Life assurance (up to 4x annual salary)

About You

You’re enthusiastic, approachable, and customer-focused, with a can-do attitude. You enjoy working as part of a team and take pride in delivering a great service every time.

About Certas Energy

Certas Energy is part of a FTSE 100 company with a strong track record of growth. Through partnerships with SPAR, Esso, and Gulf, we operate a nationwide retail network, supported by our Retail Academy to help you develop and progress your career.