Customer Service Assistant

Southern Co-op; Farnham; On-site; GBP 40,000 - 60,000; Part time

Job summary

Southern Co-op recherche un Assistant de Service Client pour renforcer son équipe. Le rôle à temps partiel implique de servir les clients, gérer les stocks et maintenir un excellent service. Les assistants engagés devront également participer à des activités communautaires et contribuer à l'expérience positive des clients.

Benefits

20% de réduction pour les collègues

31 jours de congés annuels (y compris les jours fériés)

Plans de santé

Programme d'assistance aux employés

Montant généreux de réductions dans les magasins

Pension NEST

Schéma de vélo au travail

Programme de recommandation de collègues

Qualifications

• Excellentes compétences en communication.
• Capacité à travailler en équipe.
• Enthousiasme pour le service client.

Responsibilities

• Aider les clients avec leurs demandes.
• Merchandising et contrôle des stocks.
• Travailler aux caisses.
• Maintenir la propreté du magasin.

Skills

Communication

Travail d'équipe

Service client

Job description

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We’re looking for a Customer Service Assistant who can make a real difference in their local community

Putting U in Southern Co-op

Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we’re known for. Our retail stores are more than somewhere to pick up the groceries — they’re the heart of the town or village, the place to bump into friends, or even a vital service for vulnerable people. Our Customer Service Assistants don’t just help improve store performance and efficiency, they’re the friendly, recognisable face within the local community.

What we’re looking for

We’re offering an exciting and varied role on a part time basis within our retail store. Experience in a similar role would be advantageous but not essential as full training will be provided. You’ll be a fantastic communicator and not afraid to strike up conversations with anyone and everyone. You’ll have excellent communication skills, and be a great team player with a positive ‘can do’ attitude. You’ll also have a keen enthusiasm for delivering great customer service and won’t be afraid to get stuck in and carry out day-to-day tasks, including:

• Helping customers with queries and requests
• Merchandising stock, ensuring great availability for our customers
• Assisting with stock control and replenishment
• Working on the checkout serving customers
• Helping keep the store clean, tidy and safe
• Maintaining a high standard of customer service at all times

Taking this friendly, helpful and caring attitude to the next level, you’ll also proactively engage in community activities. We want our Customer Service Assistants to love where they live and get involved in every opportunity, and this could be through volunteering, offering a helping hand or getting involved in good causes.

Why Southern Co-op?

Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our colleagues. You’ll be part of a great team and also get the chance to grow your career – whether this is an internal course or an apprenticeship, we’re here to support your choices.

You’ll have instant access to a huge selection of benefits, including 20% colleague discount, 31 days of annual leave (incl bank holidays), healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, colleague referral scheme and much more.