Virtual Customer Service Assistant

Snap Fitness; Shawnee (KS); Remote; USD 10,000 - 60,000; Part time

Job summary

A leading fitness company is seeking part-time Virtual Customer Service Assistants to provide flexible support in a fully remote position. The role requires excellent communication, organizational skills, and the ability to manage multiple clients effectively. Ideal candidates will have a Bachelor's degree and remote work experience, contributing to a vibrant and dynamic team environment.

Qualifications

• Experience working remotely preferred.
• Minimum availability of 10 hours/week.
• Preference for candidates proficient in common online programs.

Responsibilities

• Manage customer service support and client interfacing.
• Organize email and calendar management.
• Create and maintain standard operating procedures.

Skills

Communication

Problem-Solving

Attention to Detail

Time Management

Education

Bachelor's degree preferred

Tools

MS Office

CRM software

Job description

If you’re looking for a part-time, flexible, and 100% remote opportunity - and you’re excited to join a talented team of fitness professionals - this position could be a great fit for you!

We are currently hiring Virtual Customer Service Assistants. Responsibilities to include:

Management Customer Service Support

Regular client interfacing (via phone)

Email management (checking/organizing communication with clients)

Calendar management (communication with management team during month for specific date-oriented tasks)

Operations Support

Creating/executing/maintaining standard operating procedures, workflows, and processes

Admin tasks associated with CRM software

KEY ATTRIBUTES

Confident, decisive, and experienced communicator with strong written and verbal skills that can use tact and diplomacy when interfacing with different personalities and situations

Professional and friendly demeanor

Communication with management team to ensure all tasks are met

Detail-oriented, but able to work efficiently with minimal errors

Ability to work in a fast-paced virtual environment, manage priorities/deadlines accordingly

Tech-savvy, eager, and quick to learn new technology

Independently seek to identify and resolve problems in a timely manner with minimal direction and maturity, being a creative and proactive problem-solver

Capable of performing duties with a high level of confidentiality and discretion while exhibiting integrity and trustworthiness with sensitive client information

Cope well with ambiguity and changes in direction as solutions are developed

Ambitious, engaging, and positive self-starter that is flexible, patient, and open-minded with a great attitude

QUALIFICATIONS

Bachelor's degree preferred

Experience working remotely preferred

Available to complete work, take video calls, etc. during business hours Monday - Friday

At least 10 hours/week of availability

Previous experience managing multiple clients, accounts, and projects preferred

Mac (preferred) or PC Computer (including webcam) and the most recent version of MS Office installed (all programs; PowerPoint, Word, Excel, and Outlook)

A fast and reliable internet connection

Smartphone with email capabilities and the ability to download various apps

Preference to candidates proficient in common online programs/software used by small business owners.

***We are currently not accepting candidates who have full-time jobs or are enrolled in school full-time