Customer Service Assistant

Wickes; Coventry; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Gain share bonus

Pension contributions

Annual leave

Colleague discount

Learning & development

Discount platform

Job summary

Wickes in Coventry is seeking a part-time, customer-focused team member to help shoppers across our store. You’ll greet customers, answer questions, process transactions and keep shelves stocked and well presented.

You'll work in shifts across Sundays, Tuesdays, Wednesdays or alternative hours, with a comprehensive benefits package including a gain-share bonus, pension contributions, generous annual leave, colleague discounts and access to learning and development opportunities.

Qualifications

• Experience in a customer service role preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Greet and assist customers to deliver high-quality service.
• Handle transactions at the till and answer customer queries.
• Keep stock in the right place and maintain store presentation.
• Support the team with shift patterns and store tasks.

Skills

Customer service

Retail experience

Job description

The Role...

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

This is a 24 hour part time role, with two available shift patterns. We have Sundays (8am–5pm), Tuesdays (11:15am–8:15pm), and Wednesdays (9pm–6pm). Alternative hours would be Mondays (11:15am–8:15pm), Thursdays (11:15am–8:15pm), and Saturdays (8am–5pm).

About you...

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone.

*Salary Dependent on Age