Customer Service Assistant

Southern Co-op; Emsworth; On-site; GBP 40,000 - 60,000; Part time

Job summary

Southern Co-op is seeking a Customer Service Assistant to join the team part-time, playing a key role within the community while providing excellent service. This varied position includes responsibilities like assisting customers and maintaining store standards while engaging with local activities. With comprehensive training and significant employee benefits, this role offers a great opportunity for individuals passionate about customer care.

Benefits

20% colleague discount

31 days of annual leave

Healthcare plans

Employee assistance programme

NEST pension

Cycle-to-work scheme

Colleague referral scheme

Qualifications

• Fantastic communicator with a positive ‘can do’ attitude.
• Experience in a similar role is advantageous but not essential.
• Enthusiastic about delivering great customer service.

Responsibilities

• Help customers with queries and requests.
• Assist with stock control and replenishment.
• Maintain a high standard of customer service at all times.

Skills

Communication

Teamwork

Customer Service

Enthusiasm

Job description

Social network you want to login/join with:

We’re looking for a Customer Service Assistant who can make a real difference in their local community

Putting U in Southern Co-op

Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we’re known for. Our retail stores are more than somewhere to pick up the groceries — they’re the heart of the town or village, the place to bump into friends, or even a vital service for vulnerable people. Our Customer Service Assistants don’t just help improve store performance and efficiency, they’re the friendly, recognisable face within the local community.

What we’re looking for

We’re offering an exciting and varied role on a part time basis within our retail store. Experience in a similar role would be advantageous but not essential as full training will be provided. You’ll be a fantastic communicator and not afraid to strike up conversations with anyone and everyone. You’ll have excellent communication skills, and be a great team player with a positive ‘can do’ attitude. You’ll also have a keen enthusiasm for delivering great customer service and won’t be afraid to get stuck in and carry out day-to-day tasks, including:

• Helping customers with queries and requests
• Merchandising stock, ensuring great availability for our customers
• Assisting with stock control and replenishment
• Working on the checkout serving customers
• Helping keep the store clean, tidy and safe
• Maintaining a high standard of customer service at all times

Taking this friendly, helpful and caring attitude to the next level, you’ll also proactively engage in community activities. We want our Customer Service Assistants to love where they live and get involved in every opportunity, and this could be through volunteering, offering a helping hand or getting involved in good causes.

Why Southern Co-op?

Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our colleagues. You’ll be part of a great team and also get the chance to grow your career – whether this is an internal course or an apprenticeship, we’re here to support your choices.

You’ll have instant access to a huge selection of benefits, including 20% colleague discount, 31 days of annual leave (incl bank holidays), healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, colleague referral scheme and much more.