Customer Service Assistant

Ganymede Solutions Ltd; Doncaster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the transportation sector is seeking a Customer Service Assistant at Doncaster Station for summer cover. This role involves providing assistance to passengers, maintaining the station's presentation, and helping station staff during peak passenger times. Ideal for individuals looking to start a career in the railway industry, this temporary position offers flexible shifts and valuable experience.

Benefits

Opportunity to gain experience in the railway industry

Qualifications

• Happy to help mentality/attitude.
• Be able to pass a Drugs & Alcohol test.
• Provide Right to Work documents.

Responsibilities

• Assist passengers in embarking and disembarking the train.
• Direct people around the station and answer inquiries.
• Maintain station appearance and support station staff.

Skills

Customer Assistance

Communication

Presentation

Teamwork

Job description

Customer Service Assistant

Based in Doncaster

£12.99p/h

Summer Cover – 20 Hour Week

Ganymede Solutions are working with one of the most prestigious TOCs in the UK, who specialise in train travel from Scotland and the Northeast to London. Ganymede Solutions are a stock market recognised recruitment agency, specialising in the transportation, infrastructure, construction and engineering sectors on both permanent and contract basis.

Our client is looking for temp / seasonal workers to join their team at Doncaster Station for 8 weeks to assist their station staff with their daily duties and high influx of passengers during the summer period.

They currently run some of the highest mileage routes in the UK. They operate a fleet of 200+ trains and operate over 50 stations across Scotland, London, Northeast England, Yorkshire & the Humber, East Midlands and even the East of England.

This temporary role represents a fantastic opportunity to take the first step into a career on the railway.

The Role:

The customer service assistant job itself will be station based. You will be working at Doncaster Station, and your job purpose will be to provide customer assistance to all customers. Now this can consist of things such as:

- Helping passengers embark and disembark the train with a ramp

- Directing people around the station

- Answering questions about train times and journeys

- Keeping the station looking presentable for public use

- Liaising with other station staff, asking them what needs to be done – offering a hand when needed

Hours & Roster:

For this customer service assistant position, the start date will be the 20^th July, and it will finish on the 6^th September. Your first day will be station induction, where you will be trained on how to do your job to the best of your ability.

In regard to the shift pattern, you should get 3-4 shifts per week, with the earliest start time being 07:00, and the latest finish being 20:00. Most shifts are between 5 – 8 hours long, and overtime is available at the manager’s discretion

Remuneration & Benefits:

This rail company has on offer the following for temporary staff:

• £12.99p/h rate
• Opportunity for someone looking to get into the train/transportation industry to get some experience

Requirements:

• Be able to pass a Drugs & Alcohol test – CAN SEE UP TO 6 MONTHS WORTH OF HISTORY!
• Provide your Right to Work documents before deployment
• Happy to help mentality/attitude

How can I apply?

If you’re interested in this vacancy, then please do one of the following:

• Hit the apply button
• Email [e-mail]

What happens next?

Once we have spoken to you and received your CV, we will recommend shortlisted candidates to our client.

Feedback will follow within 48 hours of your submitting your CV to advising if you have been invited to interview or not.

Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation