Customer Service Assistant

Vita Student; Coventry; On-site; GBP 1,000; Full time

Job summary

Vita Student is seeking a Customer Service Assistant to deliver a luxury experience for residents in Coventry. Responsibilities include providing exceptional service, managing breakfast operations, and maintaining high standards of cleanliness. Join a vibrant team dedicated to creating a welcoming environment for students.

Benefits

28 days holiday plus bank holidays

Birthday off

Access to lifestyle perks

Royal London Pension

Annual celebrations and events

Employee recognition programmes

Career development opportunities

24/7 Employee Assistance

Qualifications

• Experienced customer service professional.
• Knowledge of kitchen regulations.
• Technologically savvy.

Responsibilities

• Provide exceptional service to residents.
• Prepare and present breakfast foods.
• Maintain cleanliness of communal areas.

Skills

Customer Service

Communication

Food Safety

Job description

. Coventry

Hourly Rate: £13

Working Hours: 6am – 12pm. 2x shifts per week

Vita Student's next-level apartment design offers a variety of studios to suit our students' lives, with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re looking for our next Customer Service Assistant to deliver a luxury, home-from-home experience for our residents, starting their day with our luxury breakfast offerings.

Our Customer Service Assistant

Provide an exceptional & personalised service to residents by anticipating and delivering to their needs; offering information on local attractions; and handling enquiries with a focus on creating a seamless and positive experience.

• Front of House / Reception: greet and welcome residents and guests with a warm, friendly, and vibrant attitude.
• Be available for questions that may arise.
• Ensure our facilities are respected and well-maintained by residents & guests.
• Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard at all times.
• Be proactive in delivering solutions to issues or challenges that may arise.
• Conduct regular block walks every 4-6 hours, surveying and reporting on the condition of the building.
• Manage & store parcels correctly to allow residents easy access to their deliveries.
• Act as the primary point of contact for any incidents or emergencies onsite.
• Maintain waste management areas following health & safety regulations, addressing potential hazards as needed.

Breakfast Specific Requirements

The breakfast period is one of the busiest times at Vita Student. Our Breakfast Customer Service Assistants are responsible for preparing, cooking, and presenting a variety of breakfast foods in a timely manner, ensuring quality standards are met, while maintaining a clean and organised kitchen workspace, often requiring adherence to food safety regulations and effective communication with the breakfast service team.

• Prepare, cook, and present a variety of breakfast foods promptly.
• Maintain a clean and organised kitchen workspace.
• Adhere to food safety regulations.
• Monitor produce stock levels and communicate needs to the site manager; assist in ordering produce to maintain inventory.
• Ensure the kitchen and breakfast areas are clean and tidy.
• Deep-clean equipment such as fridges & ovens as required.
• Replenish refreshment stocks like coffee beans, tea bags, milk, and vending machine products.

Professional Experience

Who we want to join our team…

• An experienced customer service professional, well-versed in delivering premium experiences to residents & guests.
• We’re not looking for professional cleaners, but need proactive individuals who can maintain cleanliness and safety of communal areas.
• Experience in a fast-paced kitchen environment with knowledge of kitchen regulations.
• Technologically savvy, with the ability to support our operations using various systems and software.

Personal Characteristics

• Vita Student operates a multicultural environment; all colleagues and residents come from diverse backgrounds and beliefs. All staff must promote diversity and equality.
• Excellent communication skills. Multilingual abilities are a plus.
• Adaptability, creativity, and positivity.
• Resilience and ability to handle unexpected situations effectively.
• Ability to perform tasks involving extended standing and repetitive movements, with reasonable adjustments where needed.
• Flexibility: Our facilities operate 24/7, 365 days a year, including holidays. Flexibility to work as required is essential.

Why work for us…

Benefits

Our employees take pride in working at our luxury properties, which offer the highest standards of resident accommodation across the UK. We reward dedication with the following benefits:

• Holidays: Paid on a pro-rata basis, including 28 days holiday plus UK bank holidays.
• Your Birthday: We encourage employees to take their birthday off to celebrate.
• Perkbox: Access to lifestyle perks, discounts, and experiences.
• Royal London Pension: Vita Group contributes 3% of salary, with a 5% employee contribution.
• Parties & Events: Annual celebrations and events.
• Recognition Programmes: Employee of the month, awards, and milestones.
• Career Development: Induction, training, and progression opportunities.
• 24/7 Employee Assistance: Confidential support for personal and work issues.

Right to Work & DBS

Employment is subject to satisfactory checks, including DBS. We cannot sponsor visas; applicants require the right to work in the UK.