Customer Service Assistant

Chelmsford City Council; Chelmsford; On-site; GBP 20,000 - 26,000; Part time

Job summary

Chelmsford City Council is seeking a dedicated Customer Service Assistant for the Customer and Business Support team. Responsibilities include delivering exceptional customer service, addressing inquiries, and supporting administrative tasks, with options for part-time work. The role is part of a commitment to community service and requires strong interpersonal skills.

Qualifications

• Experience in customer service or similar role.
• Ability to handle pressure and resolve conflicts effectively.

Responsibilities

• Providing high-quality customer service via various channels.
• Supporting administrative tasks including record keeping and processing payments.

Skills

Active listening

Empathy

Conflict resolution

Patience

Job description

Job Title: Customer Service Assistant

Chelmsford City Council is committed to providing excellent waste and recycling services to our community. We are currently seeking a dedicated and enthusiastic Customer Service Assistant to join our Customer and Business Support team.

If you have a passion for helping others and possess the skills necessary to deliver outstanding customer service, we want to hear from you!

Responsibilities:

• Providing high-quality customer service via phone, online, and face-to-face interactions.
• Addressing all enquiries and concerns promptly and professionally.
• Supporting administrative tasks, including data entry, record keeping, processing payments, and handling financial transactions.

Requirements:

• Experience in active listening to fully understand customer needs.
• Demonstrated empathy, patience, and the ability to remain calm under pressure.
• Effective conflict resolution skills, especially when dealing with challenging situations.

If you are ready to take on this rewarding challenge and contribute to our mission of providing exceptional waste and recycling services, please submit your application.

Please note: If we receive sufficient applications, this role may close early.

Interviews will be held on 16th July 2025.

Learn more about Chelmsford and Working for the City Council by viewing our Uncover Your Potential brochure.

This full-time role is job-shared or part-time options are available if we can fill the remaining hours. Please mention this in your supporting statement if interested. For more details, please visit: our website.

As an accredited Essex Family Friendly Employer, Chelmsford City Council is committed to safeguarding vulnerable groups. All employees share this commitment, supported by policies and procedures promoting safeguarding and safer working practices. The Council's Safer Recruitment process includes pre-employment checks such as safeguarding training, reference checks, and compliance with the Disclosure and Barring Service.