Customer Service Assistant

Wynnstay Group PLC; Boughrood; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive pay

EAP with BUPA

Profit sharing

Life cover 2x

25 days leave

Store discount

Values-led org

Job summary

Wynnstay Group PLC is seeking a Customer Services Team Member for the Poultry team in a temporary-to-permanent role. You will support the Demand Planning Manager by processing feed and fertiliser orders, coordinating deliveries and maintaining strong customer relationships.

The role involves customer communication, order processing, internal coordination and general admin duties, with exposure to marketing activities and sales campaigns. Prior customer-facing experience is preferred.

Qualifications

• Experience in customer service, administration or order-processing preferred.
• Strong communication skills and a professional telephone manner.
• Proactive approach to customer service and ability to anticipate needs.
• Excellent attention to detail with multi-tasking capability.
• Good organisational skills and ability to work independently or in a team.
• Comfortable with standard software packages and data entry.

Responsibilities

• Respond to customer and colleague enquiries by phone or face-to-face in a professional manner.
• Proactively contact customers within a territory to secure future orders.
• Coordinate with third-party suppliers to fulfil orders and pricing inquiries.
• Coordinate medicated feed prescriptions when required.
• Keep colleagues updated on feed orders, availability and pricing.
• Deliver high standards of customer service and resolve queries promptly.
• Analyse information and produce reports when required.
• Support marketing activities and promote products and campaigns.
• Maintain communication between managers, sales, customers and internal teams.
• Undertake general admin duties including data entry and filing.

Skills

Customer service

Communication skills

Proactive approach

Attention to detail

Organisational skills

Team player

IT literacy

Telephone etiquette

Tools

Microsoft Office

Job description

Role Overview

This role is offered on a temporary-to-permanent basis, initially for six months, with the potential to become permanent.

Wynnstay Group is seeking a professional and customer-focused Customer Services Team Member to join our Poultry team.

Reporting to the Demand Planning Manager, you will provide an efficient and reliable service to customers and colleagues, supporting the accurate processing of feed and fertiliser orders and helping to ensure deliveries are coordinated effectively.

This is a varied role involving customer communication, order processing, internal coordination and general administration. You will play an important part in maintaining strong customer relationships and supporting the ongoing success of the department.

Responsibilities

• Responding professionally to customer and colleague enquiries, both over the telephone and face-to-face
• Proactively contacting customers within an allocated territory to anticipate and secure future orders
• Liaising with third-party suppliers to support the fulfilment of customer orders
• Coordinating medicated feed prescriptions when required
• Liaising with relevant colleagues regarding feed orders, product availability and pricing enquiries
• Delivering a consistently high standard of customer service
• Responding to and resolving routine customer queries promptly and professionally
• Analysing information and producing reports or findings when required
• Supporting marketing activities and helping to promote relevant products and sales campaigns
• Maintaining effective communication between managers, sales representatives, customers and other internal departments
• Completing project work as agreed with the Demand Planning Manager
• Undertaking general administrative duties, including word processing, data entry, document management, photocopying and filing

Essential

Providing ongoing support to the wider Customer Services team, contributing to the continued development of the department and business

What we’re looking for:

• Previous experience in a customer service, administration or order-processing role
• Strong communication skills, with a professional and helpful telephone manner
• A proactive approach to customer service and the ability to anticipate customer requirements
• Excellent attention to detail and the ability to process information accuratelyStrong organisational skills, with the ability to manage multiple tasks and priorities
• Confidence using computers and standard software packages
• The ability to work effectively both independently and as part of a team
• A practical and resourceful approach to resolving customer queries
• The ability to build positive working relationships with customers, colleagues and external suppliers

Desirable

• Previous experience within the agricultural, animal feed or manufacturing sector

Benefits

• Competitive salary
• Employee Assistance Programme with BUPA
• Company profit related pay scheme
• Life Assurance x2 Salary upon completion of probation
• 25 days' annual leave plus UK bank holidays
• Employee discount at Wynnstay Stores
• Opportunity to join a supportive, values-led organisation with a turnover of £580 million and over 800 colleagues nationwide

If you share our values and want to be part of a business that works together to support people, communities, and the future of farming.