Customer Service Apprenticeship - Sheffield Specsavers

Southyorkshireapprenticeships; Sheffield; Hybrid; GBP 17,000 - 22,000; Full time

Job summary

Specsavers in Sheffield invites applicants to join our customer service apprenticeship, gaining real-world experience in a full-time store role while earning a wage and benefiting from the support of a global brand.

You will welcome customers, offer advice, handle orders and payments, answer calls, and help ensure hearing aids or glasses are ready or delayed as appropriate. This entry-level programme prepares you for a career after completion.

Qualifications

• Entry level position; you must not have worked in the customer service sector before.
• Must be able to travel to the store location daily.
• Functional Skills in maths and English (if required)

Responsibilities

• Giving customers top-notch advice
• Giving customers a warm welcome to the store
• Dealing with orders
• Efficiently answer telephone calls to the store
• Advising customers their hearing aids/glasses are ready or delayed as appropriate

Education

Functional Skills in maths and English

Job description

Customer Service Apprenticeship - Sheffield Specsavers

As an apprentice in our store and you’ll have everything you need to truly realise your potential- with experience in a full-time role and the support of a global brand, all whilst earning a real wage. You will give customers top-notch advice, give customers a warm welcome and be dealing with orders and payments.

• Giving customers top-notch advice
• Giving customers a warm welcome to the store
• Dealing with orders
• Efficiently answer telephone calls to the store
• Advising customers their hearing aids/glasses are ready or delayed as appropriate

Before applying, please bear in mind the salary and check that you are able to travel to the store location on a daily basis. This is an entry level position; you must not have worked in the customer service sector before.

At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.

About the Training

• Functional Skills in maths and English (if required)
• Blended on / off-the-job training and location to be confirmed

About the Employer

Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.