Customer Service Apprenticeship

Keyline Civils Specialist; Northfleet; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

22 days holiday

Colleague discounts across Travis Perk

Online discounts at leading retailers

Bonus and benefits

Job summary

Keyline Civils Specialists, part of the Travis Perkins Group, is launching a 12-month Apprenticeship that develops you across branch operations, product knowledge and customer service. You’ll receive 1:1 coaching and mentoring, with a clear path to progress to higher roles including the Boardroom, while balancing study time with work.

You’ll gain hands-on exposure across multiple areas, learn the safety culture, and build a foundation in the products and services we offer, preparing you for a

Qualifications

• Apprenticeship programme over 12 months to develop branch knowledge and customer service skills.
• 1:1 coaching, mentoring and technical and skills training provided to progress career.
• Opportunity to advance up to Boardroom and across apprenticeship programmes.

Responsibilities

• Build relationships with customers over the counter and on the phone by taking orders, providing quotes, offering possible solutions and relatable products
• Be helpful and friendly, you will likely get to know our customers on a first-name basis
• Use your learnt knowledge of our products to assist with enquiries, provide product information, prepare quotes and help each customer with their purchase

Skills

Customer service

Communication

Teamwork

Sales

Job description

Are you looking to kick start your career or grow your career in a different industry? If you're passionate about customer service, teamwork and sales and want the opportunity to earn whilst you train for a nationally recognised qualification, we want to hear from you!

Keyline Civils Specialists is the UK's number one supplier of specialist civils and drainage solutions, and specialist rail and utilities materials. We’re part of the Travis Perkins Group, and proud to have been recognised as one of the UK’s top employers since 2010.

We’re looking for individuals with the potential to be future leaders within our business. You’ll be someone who is keen to immerse themselves and work across all areas of our business with the ambition and desire to build a long lasting, successful career with us.

Right from the start you’ll be supported in your development. You’ll join our Keyline Civils Specialist Certificate, a 12 month Apprenticeship that will give you the tools to be successful in your role. Over the length of your apprenticeship programme, you’ll explore:

• Our safety culture within branch
• The products we sell and the services we provide
• What makes us different and keeps us as the number one choice for our valued customer base

Our Apprenticeships are focused on your development and factor study time into your working week, so you can achieve your qualification without affecting your work-life balance. We provide you with a fantastic support network through 1:1 coaching, mentoring and technical and skills training to enable you to progress your career with us. Along the way, our experienced team will provide you with plenty of support to ensure you get the best out of your Apprenticeship. And it doesn’t have to end here, as we have a suite of Apprenticeship programmes that can support you to continue to develop your career with us, all the way up to the Boardroom.

Our Apprenticeships are award winning. In 2022, we were voted as the 11th best employer of Apprentices by Rate My Apprenticeship and 33rd best employer of Apprentices by the Department of Education.

What will you be doing?

There is no such thing as a typical day in Branch life at Keyline but you can take a look at what our colleagues get up to by clicking here. What you can expect is to gain exposure across a number of areas within your branch, allowing you to see where your strengths and interests lie and the direction you would like to develop your career in.

Your role responsibilities will require you to:

• Build relationships with customers over the counter and on the phone by taking orders, providing quotes, offering possible solutions and relatable products
• Be helpful and friendly, you will likely get to know our customers on a first-name basis
• Use your learnt knowledge of our products to assist with enquiries, provide product information, prepare quotes and help each customer with their purchase

What’s in it for you?

A competitive salary and benefits which include 22 days holiday, colleague bonus and colleague discounts across the Travis Perkins Group businesses. We also have a number of online discounts at leading retailers from theme parks to eating out and cinemas. Our working hours also offer a great work life balance - most of our customers choose to enjoy their weekends and bank holidays which means you can too!

We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.

You be you, it makes us, us.