Customer Service Apprenticeship

SOLO NW LTD; Liverpool; On-site; GBP 15,000 - 18,000; Full time

Job summary

Solo NW Limited is hiring an Accounts Apprentice to join our busy accounts department. You will learn to input invoices, record deposits and payments, and maintain finance documents within a fast-paced motor-trade environment.

As you progress, you will gain experience in supplier matching, document scanning, and supporting month-end processes, with clear pathways into senior roles and broader business administration opportunities.

Qualifications

• Strong communication skills and IT literacy are essential.
• Attention to detail and organisational abilities are required.
• Customer care skills and problem solving are important in a busy motor-trade accounts environment.
• Team working, presentation and administrative skills are beneficial for success.

Responsibilities

• Accurately input vehicle purchase and sales invoices.
• Record customer deposits and payments.
• File and maintain finance agreements and customer documentation.
• Match supplier invoices to vehicle purchases.
• Scan, upload, and organise documents.
• Support month-end administrative processes.
• Provide general accounts and administrative support as required.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Presentation skills

Administrative skills

Team working

Patience

Education

Customer service specialist level 3

Job description

Introduction

We are a busy, growing car sales business seeking a reliable, detail-oriented Accounts Apprentice to join our accounts department. This is an excellent opportunity for someone looking to start a career in accounting and business administration within the motor trade industry.

About the Employer

Solo NW Limited, the cheapest used car dealer in Liverpool. We are a family business with a proud history of selling cars cheaper than market value. In fact, according to Auto Trader, 94% of our cars are sold too cheap!

Since we started our business in 2008, we have constantly grown. Starting with a small number of cars in just 1 unit. We now have 100+ different cars every month spread across one large site. We’ve also positioned ourselves in the market to remain the place for the cheapest motors on Merseyside.

What You’ll Do

• Accurately inputting vehicle purchase and sales invoices
• Recording customer deposits and payments
• Filing and maintaining finance agreements and customer documentation
• Matching supplier invoices to vehicle purchases
• Scanning, uploading, and organising documents
• Supporting month-end administrative processes
• Generalaccountsand administrative support as required

Training Outcome

After completing a Customer Service Apprenticeship, you can progress from Customer Service Advisor to Senior Advisor, Team Leader/Supervisor, and eventually Customer Service Manager or Operations Manager. You may also move into areas such as sales, HR or business administration.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Team working
• Patience

Course Information

Course: Customer service specialist (level 3)

Level: 3

Route: Sales, marketing and procurement

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, 9.00am to 5.00pm.

Expected Duration: 1 Year 3 Months

Training Provider: ACCESS FURTHER EDUCATION LIMITED