Customer Service and Office Administrator

The Counter London; London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading luxury barbershop chain in London is seeking an Administrative Support professional to enhance operations and customer experience. The role involves managing client feedback, providing administrative assistance, and ensuring efficient procurement across locations. Ideal candidates will possess strong organisational skills and a commitment to excellent customer service.

Qualifications

• Proven experience in administrative support, ideally in a retail or customer-focused environment.
• Strong organisational and multitasking skills.
• Excellent verbal and written communication skills.

Responsibilities

• Providing superior customer service and professional correspondence.
• Managing client feedback and processing cancellations.
• Providing comprehensive administrative support to operations.

Skills

Organisational skills

Communication

Attention to detail

Multitasking

Tools

MS Office Suite

Job description

Job Description

Adam Grooming Atelier, a leading luxury barbershop chain with 15 locations across Central London and 1 in the US, offers a fantastic opportunity to join an elite, high-growth company renowned for delivering top-tier grooming services in a luxurious setting. We are seeking a candidate with exceptional organisational skills, a proactive approach, and keen attention to detail to support our operations and ensure a seamless customer experience.

Primary Responsibilities

1. Providing superior customer service and professional correspondence by phone and email.
2. Managing client feedback by responding to reviews promptly and professionally, and reporting reviews to the operations manager for further action.
3. Processing cancellations, no-shows, and refunds in accordance with company policies and operational needs.
4. Providing comprehensive administrative support to our operations team, including scheduling, data entry, reports, and paperwork management.
5. Processing online customer orders efficiently and accurately, ensuring complete customer satisfaction.
6. Managing procurement for all stores, ensuring timely and cost-effective sourcing of high-quality products.
7. Coordinating store orders and logistics to ensure a smooth supply chain across all locations.

Key Qualifications

• Proven experience in administrative support, ideally in a retail or customer-focused environment.
• Strong organisational and multitasking skills, with the ability to prioritise tasks in a fast-paced environment.
• Excellent verbal and written communication skills, with a keen eye for detail.
• Proficiency in MS Office Suite and familiarity with office management systems and procedures.
• A professional demeanour, a team-oriented mindset, and a commitment to providing top-notch customer service.

Additional Details

Experience: Required

Employment: Full-time

Salary: from £30,000 yearly

About The Counter London

Chef-led Aegean restaurant located in the heart of Carnaby Street.