Client Affairs Officer

Hampshire County Council; Winchester; Hybrid; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Health Assured Employee Assistance

Local Government Pension Scheme

Generous annual leave

Hybrid working

Job summary

Hampshire County Council in Winchester is seeking a Client Affairs Officer to oversee Deputyship and Appointeeship for adults lacking capacity. This hybrid role focuses on safeguarding wellbeing and financial affairs while working with families and professionals.

You will manage a caseload, liaise with stakeholders, and ensure best outcomes for clients within the Mental Capacity Act framework.

Qualifications

• Excellent verbal and written communication skills.
• Strong numeracy, budgeting and IT skills.
• Ability to work independently and manage workload.
• Professional curiosity, creativity and innovation.
• Confidence to challenge views in the best interests of clients.
• Experience handling sensitive cases with care.

Responsibilities

• Be responsible for a caseload of clients, ensuring their income is maximised and their assets are safeguarded.
• Empower clients to make decisions where possible, or act in their best interests under the Mental Capacity Act.
• Collaborate with clients, relatives, carers and professionals to manage resources and improve quality of life.
• Visit clients to build relationships and gain insight into needs and aspirations.

Skills

Excellent verbal and written skills

Numeracy

Budgeting

IT skills

Independent working

Creativity and initiative

Job description

Select how often (in days) to receive an alert:

Job Reference:HCC625133
Salary Range: £34,273 - £37,570 per annum
Work Location: Elizabeth II Court, Winchester (Hybrid Working)
Hours per week: 37
Contract Type: Permanent
Closing Date: 1 November2026

The Role:

Our Client Affairs Team within Adults' Health and Care provide a Deputyship and Appointeeship service of last resort for adults who have been assessed as lacking capacity to manage their own property and financial affairs.

As a Client Affairs Officer, you will act on behalf of, and in the best interests of,vulnerable adults in this unique role, ensuring that their wellbeing and financial affairs are protected.

What you'll do:

• Be responsible for a caseload of clients, ensuring their income is maximised and their assets are safeguarded from abuse and exploitation.
• Empower clients to make decisions where possible, or make decisions in their best interests with regard to their known beliefs, wishes, and preferences in accordance with the Mental Capacity Act.
• Work closely with clients, their relatives, carers, and professional support to manage resources effectively to meet their needs and improve their quality of life.
• Visit clients to develop and maintain effective relationships and gain insight into their needs and aspirations.

What we’re looking for:

• A working knowledge of benefits payable by the Department for Work and Pensions and other agencies, including eligibility and entitlement.
• An understanding of the issues affecting people who lack capacity to manage their property and financial affairs.
• Excellent verbal and written communication skills.
• Strong numeracy, budgeting, and IT skills.
• Confidence to work independently, organise and prioritise workload, and manage conflicting demands and deadlines.
• Professional curiosity, creativity, and innovation to ensure the best outcomes for clients.
• Confidence to challenge the accepted or expected view when advocating on behalf of clients.

• Be part of a professional and highly committed team dedicated to making a positive difference in our clients' lives.
• Engage in meaningful and rewarding work that makes a real impact, while enjoying the uniqueness this role offers.
• We offer supportive development opportunities to enhance your skills, knowledge and wellbeing.
• Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here .

Applicants can expect to hear from us within two weeks of the advertised closing date.

Please note:We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Other roles you may have experience of may include: Client Services Specialist, Client Relations Manager, Client Relations Officer, Client Relations Advisor, Customer Service Coordinator, Client Engagement Officer, Client Support Manager, Client Support Officer, Client Support Advisor, Client Account Manager, Client Account Advisor, Client Liaison Officer

Travel Requirements:

You willbe requiredto travel to various locations withinHampshire, and it is essential that you have a current drivers' licence and access to a reliable vehicle on a regular basis.

Values Based Recruitment:

We recruit for attitudes and values in Adults' Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application.For more information on our values, please refer to the candidate pack.

This post is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignmnet, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.