Customer Service Agent - Accounts Receivable

Sanctuary Group; Worcester; On-site; GBP 27,000 - 29,000; Full time

Job summary

A leading housing and care provider seeks a Customer Service Agent - Accounts Receivable to enhance their Corporate Shared Service Centre in Worcester. The successful candidate will provide exceptional customer service by resolving queries efficiently and will play a crucial role in supporting internal stakeholders. This full-time position offers a competitive salary and numerous employee benefits, fostering an inclusive and diverse work environment.

Benefits

25 days annual leave plus public holidays

Pension scheme with matching contributions

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support and tools

Online access to rewards and discounts

Additional policy allowance

Qualifications

• Experience delivering high quality customer service.
• Experience in administration processes related to customer service.
• Ability to prioritize workloads and meet deadlines.
• Experience working effectively as part of a team.

Responsibilities

• Providing guidance and advice to resolve customer queries via telephone or ticket.
• Maintaining relationships with internal and external customers.
• Reviewing trends in calls and identifying common themes.

Skills

High quality customer service

Administration processes

Working to deadlines

Teamwork

Job description

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Title: Customer Service Agent - Accounts Receivable

Location:

Worcester, Worcestershire, GB, WR1 3ZQ

Operation: Sanctuary Group

Closing Date: 06/07/2025

Requisition: 225118

Sanctuary is one of the UK’s leading providers of housing, care and community services. With around13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.

Customer Service Agent – Accounts Receivable

Worcester

£27,315 - £28,753 per year

35 hours per week – Monday to Friday – 9:00am to 5:00pm

We are seeking a Customer Service Agent – Accounts Receivable to join our team based in Worcester. This role sits within the Corporate Shared Service Centre, which provides multiple shared services for the delivery of core business processes relating to Payroll, Records Management & Storage and Accounts Payable & Receivable to support all our businesses within the Group. The CSSC Performance and Improvement Team improve process efficiencies, allowing CSSC to support all our customer needs whilst striving for effectiveness and efficiency in all our service delivery.

The role of Customer Service Agent – Accounts Receivable will include:

• Providing clear guidance and advice to resolve customers' queries via telephone or ticket
• Providing an exceptional level of customer service, taking ownership of allocated customer queries ensuring first time resolution for all customers via telephone and ticketing system
• Reviewing trends in calls and identify common themes working with colleagues to understand the root cause of queries and respond to customer demand
• Supporting the management and maintenance of relationships with internal and external customers, identifying any shortfalls in service delivery
• Maintaining monitoring systems to ensure a robust control environment escalating any issues to optimise system performance
• Providing appropriate feedback to colleagues across the business and make recommendations to support improvements adding extra value in query resolution

Skills and experiences:

• Experience of delivering high quality customer service
• Experience of administration processes relating to customer service
• Experience of working to deadlines and prioritising work loads
• Experience of working effectively as part of a team

Why work for us?

We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with matching employer contributions from Sanctuary up to set limits
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £24,832 with an additional policy allowance of £2,483 per annum (rising to £26,139 with an additional policy allowance of £2,613 per annum after 12 months, subject to satisfactory performance)

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.