Customer Service Agent

Brook Street; Southampton; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic and fast-growing company that values social interaction and teamwork! This role offers a vibrant office environment where no two days are the same. You will engage with customers, solve problems, and bring energy to the team. With a strong focus on career growth and personal development, you’ll receive training and support to help you thrive. Enjoy a supportive atmosphere with regular team events and a quarterly bonus scheme. If you’re ready to make a genuine impact and have fun while doing it, this opportunity is for you!

Benefits

Quarterly Bonus Scheme

Social Life Events

Early Finish on Fridays

22 Days Holiday

Employee Perks

Wellbeing Support

Career Growth Opportunities

Qualifications

• Natural communicator with a positive attitude and eagerness to learn.
• Ability to build trust quickly and work in a team-oriented environment.

Responsibilities

• Assist customers through phone, email, and SMS with genuine conversations.
• Problem-solve and multitask effectively to support customer needs.

Skills

Communication Skills

Problem-Solving

Teamwork

Positive Attitude

Multitasking

Education

No specific education required

Job description

Location: Southampton Central (right by the train station!)
Hours: 37.5 per week, shifts between 8 AM - 6 PM*, typically 1 Saturday per month & 1 bank holiday per year (*subject to business growth).
Salary: Competitive + Amazing Perks & Bonus Scheme!

Brook Street Recruitment is excited to be working on behalf of one of the UK's most dynamic and fast-growing companies! This is not your typical call centre job - it's an opportunity to join a social, ambitious, and energetic team where every day is different.

We're looking for friendly, positive, and driven individuals who want to be part of something big. If you love chatting with people, problem-solving, and making a genuine impact, keep reading!

Why You'll Love This Role

1. Fast-Paced & Fun - Work in a vibrant office where no two days are the same.
2. Social & Supportive Team - Regular team events, parties, and after-work hangouts.
3. Growing Company - Join a business that's making waves in the industry.
4. Career Growth - We invest in you with training, coaching, and clear progression paths.

What You'll Be Doing

1. Helping customers over the phone, email, and SMS - no script reading, just real conversations.
2. Finding solutions for customers, always with fairness and empathy.
3. Problem-solving and multitasking - whether it's handling accounts, working with third parties, or supporting customers, you'll do it all.
4. Bringing energy and enthusiasm every day. We want motivated, people-focused team players who love to make a difference.

What We're Looking For

1. A natural communicator - You love chatting and can build trust quickly.
2. Positive attitude - You bring enthusiasm and resilience to every call.
3. Team player - You enjoy a lively, friendly work environment.
4. Eager to learn - No experience needed! We'll teach you everything you need to know.

The Perks You'll Love

1. Quarterly Bonus Scheme - Earn extra cash for doing what you do best.
2. Social Life - Summer & Christmas parties, quiz nights, and team-building activities.
3. No late Fridays! We all finish at 5 PM on Fridays to kick-start the weekend.
4. Holiday Perks - 22 days off (+ bank holidays), increasing with service.
5. Employee Perks - Life cover, cycle-to-work scheme, pension, and discounts on top brands.
6. Wellbeing Support - Free GP access, counselling services, and health perks.
7. Career Growth - We'll support your development every step of the way.

Ready to Join the Team?

If you want to be part of a social, ambitious, and growing company where you can build a career and have fun doing it - this is the place for you!

Apply today and let's chat about your next big opportunity!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.