Customer Service Agent

Dynamite Recruitment Solutions Ltd; Southampton; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading financial services company based in Central Southampton is looking for a Customer Service Advisor. This role involves being the first point of contact for clients and providing excellent customer service through various communication channels. Ideal candidates will have a background in customer service, particularly in financial services, and possess strong communication skills. Full training will be provided, and interviews are conducted ASAP.

Qualifications

• Experience in retail or hospitality is considered.
• Desirable experience in office-based customer service or financial services.
• Highly motivated with a can-do attitude.

Responsibilities

• Communicate with customers via phone, text, emails, and web chat.
• Process admin tasks and maintain system updates.
• Assist with queries and direct to appropriate teams.

Skills

Communication

Customer Service

Motivation

PC Proficiency

Tools

Microsoft Office

Job description

Dynamite Recruitment is delighted to be recruiting a Customer Service Advisor to join a successful, award-winning Financial Services business based in Southampton!

This is an exciting opportunity for an individual to develop and progress their career within a fast-growing, vibrant team! The focus of this role is to be the first point of contact for clients and third parties, to assist with queries and pass over to the correct team when needed. It's a lovely role where you can use your personality and enjoy conversation with customers on a daily basis.

Duties of the Customer Service Advisor:

• Communicating with customers over the phone, via online methods such as text, emails, and web chat
• Responding to all communication promptly
• Communicating with third parties and internal teams when required
• Processing admin tasks and keeping all systems updated with relevant information
• Performing other ad hoc duties as needed

Experience needed:

• Experience from backgrounds such as retail and hospitality is considered
• Office-based Loans / Financial services / admin / customer service experience is desirable
• Experience within a financial services setting is highly desirable
• Proficiency with PC and a good understanding of the Microsoft Office suite
• Highly motivated with a can-do attitude

Salary: £23,500 to £28,000 per annum (higher end requires financial services experience)

Location: Central Southampton

Hours: 37.5 hours per week, shifts between 8am - 8pm, and one Saturday short shift per month (9am - 2pm)

Full training will be provided.

Interviews are taking place ASAP.

Please contact Tegan at Dynamite Recruitment for more information.