Customer Service Agent

First Military Recruitment Ltd; Fetcham; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Pension

25 days annual leave + 8 bank holidays

Employee Assistance Programme

Job summary

First Military Recruitment Ltd is seeking a Customer Service Agent for a Leatherhead, Surrey location. The role involves answering calls, advising tenants on works, booking appointments and handling queries, in a property maintenance and installation context.

The team supports servicing gas central heating and hot water systems for local authorities and Housing Association landlords, offering a pension, 25 days annual leave plus 8 bank holidays, and an Employee Assistance Programme.

Qualifications

• Experience in call centres or customer service roles.
• Experience working in a multi-site company.
• Ability to perform in a high-volume, high-pressure environment.
• Inbound call or service-centre experience desirable.
• Strong customer service background with clear communication.
• Administration or data entry experience helpful.
• Excellent verbal and written communication skills.
• Competent English-speaking ability.

Responsibilities

• Answer incoming calls and verify customer information.
• Advise tenants/residents on works and book appointments as needed.
• Raise notes on the internal IT system for colleagues.
• Escalate calls to appropriate departments when required.
• Support the Customer Care Team Manager with duties as needed.

Skills

Call centre experience

Multi-site experience

High volume environments

Inbound call experience

Customer service experience

Administration/data inputting

Excellent communication skills

Good level of spoken English

Job description

JR339 - Customer Service Agent Location Leatherhead, Surrey Salary £26,227 Per Annum Overview: First Military Recruitment is working in partnership with our reputable client who is seeking a Customer Service Agent to join their team in Leatherhead. The Customer Service Agent will be responsible for answering calls and advising tenants/residents on works being carried out, to help book appointments as necessary, answer queries raised and to pass through calls to the business as required. My client is a property maintenance and installation organisation, the Mechanical arm specialises in the servicing, repair and installation of gas central heating and hot water services to local authority and Housing Association landlords.

Duties and Responsibilities:

• Obtaining, verifying, and confirming customer information through answering incoming calls.
• Resolve customer queries and problems.
• Raise notes on the internal company IT system for use, as necessary, by office and filed-based personnel.
• Escalate or pass through calls to the appropriate department or personnel.
• Any other duties as may reasonably by requested by the Customer Care Team Leader or Customer Care Manager.

Skills & Qualifications:

• Call centre experience or face to face customer service experience or sales experience or retail experience.
• Experience of working in a multi-sited company.
• Experience of high volume, high pressure environments.
• Inbound call/service centre experience.
• Customer Service experience.
• Administration/data inputting experience.
• Excellent communication skills.
• Good level of spoken English.

In return our client offers:

• Competitive Salary.
• Pension.
• 25 days annual + 8 bank holidays.
• Employee Assistance Programme.