Customer Service Advisor

DPD UK; Newbury; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Holiday trading

Life assurance 4x salary

Free onsite parking

Health kiosks

Retail discounts

Job summary

DPD UK is seeking a Customer Services Advisor for the Newbury area on a 6 Month FTC, 37.5 hours per week. The role focuses on supporting customers with parcel delivery, resolving issues, and providing PODs.

You will collaborate with Drivers and Operations Managers to address problems and deliver excellent service. This position requires experience in a fast-paced customer service environment, confident telephone communication, and a professional, proactive approach.

Qualifications

• Proven experience in a fast paced customer service environment.
• Strong communication with a confident telephone manner.
• Polite and professional, with a willingness to go the extra mile.
• Excellent administration skills using Microsoft Office.
• Self-motivated with initiative to solve problems.
• Align with DPD DNA values: Passion, Respect, Honesty, Flexibility, Hard Work, Accountability.

Responsibilities

• Answer queries on delivery status and provide Proof of Delivery (POD).
• Investigate missing parcels and resolve delivery disputes.
• Promote company products and services to customers.

Skills

Customer service

Phone skills

Communication

MS Office

Problem solving

Customer focus

Tools

MS Office

Job description

• Location: Newbury
• Days of Work: Monday to Friday - occasional Saturdays (1 out of 4)

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!

DPD is a Valuable 500 company and a Disability Confident Employer.

• Contract: 6 Month FTC, 37.5 Hours per Week
• Location: Newbury
• Salary: £24,784.50
• Days of Work: Monday to Friday - occasional Saturdays (1 out of 4)

Job Description

Register your interest to become an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do.

In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel.

You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.

You’ll also be focussed on:

• Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
• Carrying out thorough investigations for missing parcels and resolving delivery disputes
• Promoting company products and services to new and existing customers

Qualifications

What we’re looking for;

• You will have proven and demonstrable experience of working in a fast paced customer service environment
• You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
• You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
• Excellent administration skills with the ability to use Microsoft Office programmes
• Demonstrate high levels of self-motivation and initiative to effectively problem solve.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Additional Information

About our benefits:

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Free onsite car parking for all employees
• Health Kiosks visiting every location
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you!