Customer Service Agent

Driver Hire Bury St Edmunds & Ipswich; Bury St Edmunds; On-site; GBP 18,000 - 28,000; Full time

Benefits offered by this job

Subsidised onsite canteen

Free car parking

28 days holiday prorated on PAYE

Referral Bonus

Job summary

Driver Hire Bury St Edmunds & Ipswich is seeking a Customer Service Agent to join our busy team in Bury St Edmunds. You will handle a high volume of calls from customers, provide accurate information, and help resolve queries quickly to keep service levels high.

Working Monday to Friday with a start at 8:30am, the role offers immediate start, full-time hours, and benefits such as subsidised onsite canteen, free parking, and paid holiday entitlement.

Qualifications

• Previous experience in a call centre environment.
• Polite and professional communication.
• Computer literacy and ability to use CRM systems.

Responsibilities

• Handle a high volume of customer calls.
• Respond to customer enquiries in a polite and professional manner.
• Provide accurate information and resolve queries wherever possible.
• Update customer information and records using computer systems.
• Ensuring customers receive a positive and efficient service.
• Work closely with colleagues to manage busy periods and maintain service levels.

Skills

Computer literacy

Call centre experience

Polite & professional

Job description

Customer Service Agent

Pay rate: £13.45 - £20.18

Contract Type: Full Time

Location: Bury St Edmunds

Start Date: ASAP

We are looking for Customer Service Agent to start immediately for our client based in Bury St Edmunds.

The successful Customer Service Agent will receive:

• £13.45/h basic


• £20.18/h overtime (after 7.5hrs per day)


• Guaranteed 37.5hrs per week


• Subsidised onsite canteen


• Free car parking


• 28 days holiday prorated on PAYE


• Referral Bonus - Introduce a friend to us and you receive a bonus!

What to expect as a Customer Service Agent:

Working Monday to Friday from 8:30am, you will be part of a busy customer service operation for a well-established fuel provider.

Your day-to-day responsibilities will include:

• Handling a high volume of customer calls


• Responding to customer enquiries in a polite and professional manner


• Providing accurate information and resolving queries wherever possible


• Updating customer information and records using computer systems


• Ensuring customers receive a positive and efficient service


• Working closely with colleagues to manage busy periods and maintain excellent service levels

As a Customer Service Agent you must:

• Previous experience in a call enter environment


• Computer literacy


• Polite & professional able to handle high volume of customer calls.

This position is commutable from Stowmarket, Thetford, Newmarket, Ipswich and Bury St Edmunds.