Customer Service Agent

Driver Hire Ipswich; Bury St Edmunds; On-site; GBP 36,132,000 - 54,210,000; Full time

Benefits offered by this job

On-site canteen

Free car parking

28 days holiday prorated

Referral bonus

Job summary

Driver Hire Ipswich is seeking a Customer Service Agent in Bury St Edmunds to handle a high volume of customer calls, provide accurate information, and maintain excellent service levels. The role offers a clear path within a busy customer service operation for a well-established fuels provider.

You will be joining a team that values polite, professional communication and meticulous data entry to keep customer records up to date. This full-time position starts ASAP and includes on-site benefits.

Qualifications

• Previous experience in a call centre environment.
• Good computer literacy and data entry skills.
• Excellent polite and professional communication.

Responsibilities

• Handling a high volume of customer calls.
• Responding to customer enquiries in a polite and professional manner.
• Providing accurate information and resolving queries wherever possible.
• Updating customer information and records using computer systems.
• Ensuring customers receive a positive and efficient service.
• Working closely with colleagues to manage busy periods and maintain excellent service levels.

Skills

Call center experience

Computer literacy

Job description

Customer Service Agent

Pay rate: £13.45 - £20.18

Contract Type: Full Time

Location: Bury St Edmunds

Start Date: ASAP

The successful Customer Service Agent will receive:

• £13.45/h basic


• £20.18/h overtime (after 7.5hrs per day)


• Guaranteed 37.5hrs per week


• Subsidised onsite canteen


• Free car parking


• 28 days holiday prorated on PAYE


• Referral Bonus - Introduce a friend to us and you receive a bonus!

What to expect as a Customer Service Agent:

Working Monday to Friday from 8:30am, you will be part of a busy customer service operation for a well-established fuel provider.

Your day-to-day responsibilities will include:

• Handling a high volume of customer calls


• Responding to customer enquiries in a polite and professional manner


• Providing accurate information and resolving queries wherever possible


• Updating customer information and records using computer systems


• Ensuring customers receive a positive and efficient service


• Working closely with colleagues to manage busy periods and maintain excellent service levels

As a Customer Service Agent you must:

• Previous experience in a call enter environment


• Computer literacy


• Polite & professional able to handle high volume of customer calls.

This position is commutable from Stowmarket, Thetford, Newmarket, Ipswich and Bury St Edmunds.