Customer Service Advisors

Giacom; Nelson; On-site; GBP 20,000 - 30,000; Full time

Job summary

Ein etabliertes Unternehmen im Bereich IT-Dienstleistungen sucht motivierte Customer Service Advisors, die leidenschaftlich daran interessiert sind, erstklassigen Kundenservice zu bieten. In dieser spannenden Rolle sind Sie verantwortlich für die Unterstützung unserer Partner bei der Installation von Telekommunikationsdiensten. Sie werden eng mit verschiedenen Stakeholdern zusammenarbeiten, um sicherzustellen, dass alle Dienstleistungen reibungslos installiert werden. Wenn Sie eine proaktive Einstellung haben und in einem dynamischen Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie, Ihre Karriere im Kundenservice weiterzuentwickeln.

Benefits

25 Tage Jahresurlaub plus Feiertage

Freie Getränke in den Büros

Vielfältige Lern- und Entwicklungsmöglichkeiten

Keine Kleiderordnung

Qualifications

• Erfahrung in einer kundenorientierten Rolle ist erforderlich.
• Solide Kenntnisse in Microsoft Office sind erforderlich.
• Teamplayer mit ausgeprägten Kommunikationsfähigkeiten.

Responsibilities

• Überwachung und Nachverfolgung von Bestellungen bis zur Implementierung.
• Liaison mit Wiederverkäufern und Lieferanten zur Lösung von Problemen.
• Kundenanfragen bearbeiten und technische Beratung bieten.

Skills

Kundenorientierung

Microsoft Office

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Teamarbeit

Detailgenauigkeit

Education

Abschluss in einem relevanten Bereich

Job description

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This range is provided by Giacom. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

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Leading Technology Recruitment for Giacom

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.

Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

We have exciting opportunities for Customer Service Advisors to join our teams.

We have opportunities in Nelson and Prudhoe and if you're looking to continue your career giving great customer experiences, please apply!

These roles are supporting our partners (our customers) with the installation of telecommunications services. Our sales team sell the products, and your role is to then work with different people, companies, or suppliers to ensure the services are installed.

First and foremost, you will be living and breathing the Giacom philosophy of ‘excellence in customer service’ and providing a best-in-class service to your colleagues, external suppliers, and our partners.

What you'll be doing:

• Monitor and track the order from the start through to implementation
• Ensuring suppliers’ portals are kept up to date (in real time) for the purpose of ordering and obtaining order updates.
• Liaise with resellers and suppliers to resolve issues, providing regular, proactive updates
• Escalating issues to suppliers to ensure key deliverable dates are met.
• To own customer issues through to resolution and escalate to the next level of support or management when required.
• Fully immerse yourself as a team player in this team, and this means helping others when required and you might be asked to assist with ad-hoc tasks from time to time by your manager
• Schedule and action all tasks to completion within specified timescales
• Handle incoming calls from our Resellers as required
• Investigation into root cause of recurrent provisioning and fault issues
• Provide technical advice to resellers and internal staff.

Skills, Qualifications and Experience:

• Experience in a customer facing role
• Solid demonstrable working knowledge of Microsoft Office packages
• You've mastered the art of communication; we mean things like your listening skills, clarity when you speak and you’re comfortable picking up the phone if you need to and won’t shy away from it
• A desire to succeed and develop skills
• Accuracy and attention to detail is paramount
• You are a problem solver at heart and have experience in solving problems no matter how big or small
• The ability to take ownership, priorities and follow up issues and work under pressure
• Being a team player is paramount to us in this role and more importantly you enjoy being part of a team
• Self-motivated and enthusiastic.

What's in it for you?

• Investment in your future career with a variety of learning and development opportunities.
• No dress code - embrace the freedom to bring your whole self to work.
• 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
• Complimentary refreshments in all our offices.

For a comprehensive list of all our benefits, click here.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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