Customer Service Advisor - Uncapped Commission

JR United Kingdom; Mountain Ash; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is looking for a Customer Service Advisor in Mountain Ash. This role offers a supportive environment where you can thrive while helping customers enhance their digital experiences. With a competitive starting salary and opportunities for career development, you’ll enjoy a flexible work schedule that allows you to balance work and life effectively. The company values its employees, providing benefits like online GP access and generous family leave policies. If you’re a confident communicator with a knack for building relationships, this could be the perfect opportunity for you!

Benefits

Online GP access

Paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Volunteering days

Optional Private Healthcare

Dental insurance

Qualifications

• Confident communicator with a passion for helping others.
• Ability to build relationships and understand customer needs.

Responsibilities

• Engage with customers over the phone to discuss their needs.
• Provide information on products and services to enhance digital lives.

Skills

Customer Service

Sales Skills

Communication Skills

Job description

Customer Service Advisor - Uncapped Commission, Mountain Ash

Client: EE

Location: Mountain Ash, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Details

Full time: Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission

Hourly rate: £12.82

Job Description

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Join our Sales Team in Merthyr and make a difference.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, offering options to schedule your own breaks, bank time, and occasional home working.

What’s in it for you?

• A great starting salary of £25,087, rising to £25,684 at 9 months, plus incentives and bonuses.
• Online GP – Access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
• Market-leading paid carer’s leave, up to 2 weeks off to support colleagues caring for family or friends who are disabled, ill, or elderly.
• Family Leave – Equalised maternity, paternity, and adoption leave, offering 18 weeks full pay and 8 weeks half pay in the first year.
• Huge discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and supporting your career goals.
• Volunteering days to give back to your local community.
• Optional Private Healthcare and Dental to protect you and your family.