Customer Service Advisor – Travel Money

Sainsbury's; Northampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join Sainsbury's as a Travel Money Advisor and help customers with their holiday needs by providing excellent service and managing currency transactions. This position invites those enthusiastic about customer interactions and offers comprehensive training. Work within a supportive team while enjoying flexible shifts and various employee benefits.

Benefits

Discount card for Sainsbury’s, Argos, and Habitat

Generous holiday entitlement

Family leave (maternity and paternity)

Pension scheme with contributions matched

Share schemes with discounted prices

Wellbeing support including free access to Unmind

Colleague networks for inclusivity

Cycle to work scheme

Shopping discounts

Qualifications

• Enthusiastic about helping people.
• Experience in finance or cash handling preferred but not essential.

Responsibilities

• Handle currency and provide excellent service to customers.
• Build good relationships with customers to encourage repeat business.
• Manage the bureau independently as needed.

Skills

Attention to detail

Customer service

Confidence in decision-making

Job description

Help our customers' holidays get off to a fantastic start as one of our trusted Travel Money Advisors. Offering excellent service in our in-store Travel Money bureaus, you'll be part of our Winning Team, making a real difference.

As the face of Travel Money for Sainsbury's Bank, you'll need to build good relationships with customers and provide friendly service that encourages repeat business.

Your main focus will be handling currency, so attention to detail is essential. You'll be supported by a close-knit team, but you'll often manage the bureau independently, so confidence in decision-making is important.

Previous experience in finance or cash handling is preferred but not essential, as we provide comprehensive training. What's most important is your enthusiasm for helping people, strong attention to detail, and comfort working with large sums of money and figures.

In addition to a competitive pay rate, we offer a range of benefits:

• Discount card – after 4 weeks, giving 10% off most items in Sainsbury’s, Argos, and Habitat. Increased discounts on pay days and selected weekends.
• Generous holiday entitlement based on hours worked.
• Family leave – including maternity and paternity leave.
• Pension – with Sainsbury’s matching 4-7% of contributions.
• Sainsbury’s share schemes – allowing you to buy shares at discounted prices and invest regularly.
• Wellbeing support – including free access to Unmind and our Employee Assistance Programme.
• Colleague networks – fostering an inclusive environment.
• Cycle to work scheme – saving on tax and insurance.
• Shopping discounts – on gym memberships, restaurants, holidays, and retail vouchers.

Flexible shift patterns are available, including early, late, and weekend shifts, to suit your schedule.

Applicants will need to consent to a DBS and credit check due to the nature of the role.

At Sainsbury’s Bank, we value work-life balance and strive to create a diverse, inclusive culture. As part of the Sainsbury’s Group, we offer opportunities for growth and development, putting the customer at the heart of everything we do.