Customer Service Advisor - Sunderland

Barclays; Sunderland; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

Rejoignez Barclays en tant que Conseiller au Service Client et faites une réelle différence pour nos clients. En tant que point de contact principal, vous fournirez des conseils et un soutien aux clients dans un environnement hybride, bénéficiant de plusieurs avantages dont une assurance maladie et un plan de pension.

Benefits

Plan de pension

Assurance médicale privée

Assurance vie

Protection de revenu

Qualifications

• Expérience antérieure en service client, retail ou secteur hospitalité.
• Capacité à travailler en équipe et collaborer sur différents canaux numériques.

Responsibilities

• Fournir des résolutions pour les problèmes des clients.
• Collaborer à travers plusieurs canaux numériques pour personnaliser chaque interaction.
• Respecter les exigences réglementaires et les politiques internes.

Skills

Empathie

Communication efficace

Gestion du temps

Job description

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role supporting customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction.

As part of our Customer Care team, you’ll work a shift pattern between 7am and 11pm, including some weekends, with a starting salary of £26,500. You’ll enjoy our comprehensive benefits package, including a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us. Once trained, we offer hybrid working, allowing you to split your time between home and the office.

At Barclays, we’re not just offering a role—we’re offering you a career.

Purpose of the role

To provide resolutions for customer queries/issues and personalise each interaction through multiple communication channels.

Accountabilities

• Collaborate across multiple digital channels to personalise each customer interaction.
• Enhance the bank's digital capabilities when current technology is not yet ready to support.
• Provide exceptional customer service by responding to inquiries, resolving issues, and handling requests efficiently.
• Support internal stakeholders, including sales, operational, and risk management teams, to meet client needs and ensure transactions are executed accurately and on time.
• Support teams within the business operations function, including risk management, compliance, and collections.
• Comply with all regulatory requirements and internal policies related to customer care.

Analyst Expectations

• Meet stakeholder and customer needs through specialist advice and support.
• Perform activities in a timely manner and to a high standard, impacting the role and surrounding roles.
• Potentially have responsibility for specific processes within a team.
• Lead and supervise a team, supporting professional development, allocating work, and coordinating resources. Demonstrate leadership behaviours: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.
• Manage own workload, implement systems and processes, and participate in broader projects.
• Collaborate with related teams, check colleagues' work, and provide specialist advice.
• Manage risk and strengthen controls related to your work, ensuring compliance with rules and regulations.
• Understand how all teams contribute to broader objectives and build expertise accordingly.
• Make judgements based on experience, evaluate options, and communicate sensitive information effectively.
• Build relationships with stakeholders and customers to identify and address their needs.

All colleagues are expected to demonstrate the Barclays Values: Respect, Integrity, Service, Excellence, and Stewardship, and embody the Barclays Mindset: Empower, Challenge, and Drive.