Client Services Executive

Devonshire; Sunderland; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading BPO company in Sunderland is seeking a Customer Success Executive to enhance customer experience and journey. This role involves collaborating with a team to resolve issues and provide exceptional service, making a tangible impact in a supportive environment. We seek dynamic candidates with experience and strong communication skills.

Qualifications

• Experience in a customer care role is essential.
• Confident communicator and strong relationship-building skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Work closely with Client Services Managers to deliver exceptional service.
• Support a team ensuring every customer interaction is positive.
• Resolve customer issues with excellent communication skills.

Skills

Customer care experience

Communication

Relationship building

Organisational skills

Analytical skills

Adaptability

Problem-solving

Job description

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We are looking for a Customer Success Executive to join a leading BPO company, based in Sunderland.

This is a fantastic opportunity to make a real impact on the customer journey within a forward-thinking organisation.

Main responsibilities:

• Work closely with the Client Services Managers to deliver exceptional service.
• Support a team of 12, ensuring every customer interaction is positive and memorable.
• Provide support and guidance to resolve customer issues or queries.
• Showcase your excellent communication and problem-solving skills.
• Join a supportive and collaborative team.

Required skills:

• Experience in a customer care/experience role.
• Confident communicator and relationship builder.
• Organisational skills with the ability to multitask in a fast-paced environment.
• Strong analytical skills for interpreting data and providing actionable insights.
• Ability to work collaboratively in a team and adapt to change management processes.
• Effective problem-solving skills.

Please only apply if you have the right to work in the UK and can work on-site up to 5 days per week in Sunderland.