Customer Service Advisor

Connells-Group-2; Cardiff; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

ARLA - NFOPP training

Career ladder

Training and development

Team incentives

Job summary

Connells Group in Cardiff is seeking a motivated Property Coordinator to join our Lettings Support Centre. You will provide property management and tenancy administration support to branches, landlords and tenants, and coordinate with contractors to ensure timely repairs and maintenance.

Opportunity to train towards ARLANFOPP qualifications, plus a clear career path and ongoing development in a collaborative, supportive environment.

Qualifications

• Outstanding customer service and communication skills.
• Strong administrative abilities and attention to detail.
• Resilient, positive attitude with good numeracy and organisation.

Responsibilities

• Provide property management and tenancy administration support to branches, landlords and tenants.
• Coordinate with contractors to ensure timely repairs and maintenance to agreed standards.
• Negotiate end of tenancy deposit settlements.

Skills

Outstanding Customer Service

Administration

Resilient, positive, numerate & detail

Education

ARLA – NFOPP training

Tools

MS Office

Email systems

Job description

Job DescriptionWe’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Cardiff. As our Property Coordinator you will provide property management and tenancy administration support services to branches, landlords and tenants. We offer a clear, defined career path, support to study for relevant job qualifications and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment. What’s in it for you? • Up to £27,000.00 • Support in training towards ARLA – NFOPP qualifications • Industry leading training and development • Demonstrable career ladder • Opportunities for progression • Collaborative, rewarding and fun environment • Team incentives • Understanding of operations within an estate agency business The wellbeing of our staff is of the utmost importance to us, which is why our corporate charity partner is MIND. Not only did we top up pay for all furloughed staff during the pandemic to ease any financial concerns, we also have in place a variety of ongoing mental health initiatives and an employee assistance programme to help with worries about all aspects of life. Key responsibilities: The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co-ordinate and liaise with contractors to ensure repair/maintenance works are carrier out in time and to agreed standards and negotiate end of tenancy deposit settlements. Skills and experience required to be a successful Property Coordinator: • Outstanding Customer Service skills • Solid administration skills • Resilient, positive, numerate and detail oriented • Organised and able to prioritise workload in a faced paced environment • Excellent verbal and written communication skills • IT literate (MS Office, internet, email systems) Following the acquisition of Countrywide, we are now the largest and most profitable property services provider in the UK with more than 1,200 branches and 15,000 staff nationwide. Our confidence in the market and drive for further growth means that Connells Group can offer a stable and progressive setting for all staffJob Reference: CC00860