Customer Service Advisor Out of Hours (G2)

Nations Recruitment; Lincoln; Hybrid; GBP 10,000 - 40,000; Part time

Job summary

A recruitment agency is seeking a Customer Service Advisor for their Out of Hours Service in Lincoln. The successful candidate will handle emergency calls related to social care and other local services, requiring excellent communication skills and flexibility for evening and weekend shifts. The role involves a mix of office-based and remote working opportunities once fully trained. If you're passionate about delivering exceptional customer service in a fast-paced environment, this role could be for you.

Benefits

Agile working opportunities

Full induction and ongoing training

Qualifications

• Passion for delivering excellent customer service.
• Ability to efficiently gather and process sensitive information.
• Willingness to work a variety of shifts including nights and weekends.

Responsibilities

• Be the first point of contact for emergency calls.
• Handle sensitive calls related to social care and local services.
• Provide information accurately and efficiently.

Skills

Excellent communication skills

Flexibility for evening and weekend work

Good IT skills

Competency in Microsoft Office

Job description

Job Category: Admin & Contributors

Job location: 36 Orchard Street, Lincoln, Lincolnshire, LN11XX, Lincolnshire County Council

Hours per week: 20

Start date: Immediate start

Salary: £12.76 per hour

Shifts include working overnight (12 midnight until 8am), evenings, weekend working including all public holidays. Core hours are Monday-Thursday 17:30-08:00 & Friday to Monday 17:30-08:00.

The Customer Service Centre is the primary point of contact for many of Lincolnshire County Council's services, including Adult Care, Children's Services, Highways, Registration & Celebratory Services, Library Services. We deliver a diverse range of services, many of which are important parts of people's lives – from Social Care Assessments to support children in need to renewing a library book.

The Opportunity

We are recruiting Customer Service Advisors for our Out of Hours Service on the Lincolnshire County Council contract. You will be the first point of contact for emergency calls relating to adults' and children's social care. The calls will be of a sensitive nature and you will be required to gather and process information efficiently and accurately.

As well as Social Care calls, you will also take calls about District Council services (e.g., council housing repairs) and other local services including libraries and heritage enquiries.

We're looking for a candidate who enjoys working in a fast‑paced environment, has variety, and is ready to learn.

About you

To be successful as an Out of Hours Customer Service Advisor, you will have a passion for delivering excellent customer service and excellent communication skills. Because of the working hours, we require candidates to be flexible and willing to work evenings, weekends and overnight. Good IT skills with competency in using Microsoft Office and Windows are also essential.

Where will I work?

Our offices are based in Lincoln City Centre at Lancaster House. We offer agile working opportunities (a mix of office and working at home) once you're settled in and fully trained.

What hours will I work?

Shifts include working overnight (12 midnight until 8am), evenings, weekend working including all public holidays. Core hours are Monday-Thursday 17:30-08:00 & Friday to Monday 17:30-08:00.

What training will I be given?

You will be given a full induction and relevant training aligned to your role and ongoing development.