Customer Service Advisor (Office Based)

Adecco; Worcester; On-site; GBP 22,000 - 26,000; Full time

Job summary

Join a progressive organization as a Customer Service Administrator in Bromsgrove. The role involves daily customer engagement, order processing, and collaboration with the Sales Team in a dynamic office environment. Ideal candidates will have strong communication skills and proficiency in Microsoft Office applications.

Qualifications

• Previous customer service experience preferred but not mandatory.
• Strong adaptability to changing tasks and priorities.

Responsibilities

• Engage daily with existing customers through email and phone.
• Process orders and manage returns/credits using Sage.
• Collaborate with the Sales Team to ensure customer satisfaction.

Skills

Excellent telephone communication skills

Ability to stay calm and organised

Proficiency in Microsoft Office applications

Good speed and efficiency

Tools

Sage (order processing)

Microsoft Office Suite

Job description

Join a vibrant and progressive organisation; our client is dedicated to providing exceptional customer experiences and fostering a collaborative team environment. We're looking for a reliable and enthusiastic individual to be part of our client's busy office in Bromsgrove as a Customer Service Administrator.

Responsibilities:

Engage daily with existing customers through email and phone
Process orders and manage returns/credits using Sage
Collaborate with the Sales Team to ensure customer satisfaction
Maintain a positive and professional demeanour even in high-pressure situationsEssential (Knowledge, skills, qualifications, experience):

Excellent telephone communication skills
Ability to stay calm and organised in a busy environment
Proficiency in Microsoft Office applications
Good speed and efficiency while delivering top-notch customer service
Previous customer service experience is preferred but not mandatoryDesirable (Knowledge, skills, qualifications, experience):

Familiarity with order processing systems, particularly Sage
Strong adaptability to changing tasks and priorities
Microsoft Office Suite
Sage (order processing)
If you're ready to make a positive impact and join a dynamic team, we'd love to hear from you! Please submit your CV and a cover letter highlighting your relevant experience to Gemma at Adecco. Don't miss this exciting opportunity to grow your career as a Customer Service Administrator with us!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Job Info

Job Title:

Customer Service Advisor (Office Based)

Company:

Location:

Posted:

Closes:

Jul 12th 2025

Sector:

Customer Services

Contract:

Permanent

Hours:

Full Time

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