Customer Service Advisor

Multistaff Recruitment Solutions Ltd; Worcester; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading recruitment firm is seeking a Customer Service Advisor in Worcester. This position involves managing customer inquiries, resolving issues, and collaborating with teams to ensure excellent service. The role requires strong communication and problem-solving skills, with potential for a hybrid work model depending on performance.

Qualifications

• Exceptional verbal and written communication skills.
• Ability to stay composed in high-pressure situations.
• Eagerness to learn new processes and technologies.

Responsibilities

• Handle inbound and outbound customer enquiries.
• Address customer complaints promptly and effectively.
• Document customer information accurately in the CRM.

Skills

Communication

Problem-Solving

Conflict Resolution

Multitasking

Attention to Detail

Customer-Centric Attitude

Job description

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We are currently recruiting for a Customer Service Advisor for our client based in Worcester. Possibly leading to a permanent position after a successful trial period.

Duties:

• Handle inbound and outbound customer enquiries.

• Advising customer accurate information about products, services, policies, and procedures.

• Address customer complaints promptly and effectively, ensuring a professional and empathetic approach.

• Ensure the accurate and thorough documentation of customer information in the CRM.

• Conducting remote troubleshooting by applying problem-solving skills and persuasive communication techniques.

• Maintain up-to-date knowledge of products and company policies to ensure accurate support and guidance.

• Collaborate effectively with cross-functional teams to deliver seamless customer service.

• Identify customer needs and deliver tailored solutions or escalate issues to the appropriate team for resolution.

• Ensure adherence to company policies, including compliance standards and data protection regulations.

Requirements:

• Exceptional verbal and written communication skills.

• Strong problem-solving and conflict resolution capabilities.

• Ability to remain professional and composed in high-pressure situations.

• Excellent multitasking and time-management abilities.

• Strong attention to detail and accuracy when handling customer requests.

• Eagerness to learn and adapt to new processes and technologies.

• Positive, empathetic, and customer-centric attitude.

• Ability to collaborate effectively within a team or work independently.

Hours of work:

40 hours a week; Shift Pattern Mon – Fri 07:00-16:00, 08:00-17:00, 08:30- 17:30 & 09:00-18:00/ Saturday 08:00-17:00/ Sunday 09:00-12:00. 1-hour unpaid lunch with 15mins paid break. Training is on-site, with the possibility to transition to hybrid based on performance.

Rate of pay:

Please click to apply or call 01527 919320, press option 2 and ask for Freddie.