Customer Service Advisor (Office Based)

expand_more; Bromsgrove; On-site; GBP 20,000 - 25,000; Full time

Job summary

A growing organisation in Bromsgrove is seeking a Customer Service Administrator. The role involves engaging with customers, processing orders, and collaborating with the sales team to maintain high satisfaction levels. Ideal candidates bring excellent phone communication skills and organisational abilities, preferably with customer service experience.

Qualifications

• Excellent telephone communication skills.
• Ability to stay calm in a busy environment.
• Previous customer service experience preferred.

Responsibilities

• Engage with customers via email and phone.
• Process orders and manage returns/credits.
• Collaborate with Sales Team to ensure customer satisfaction.

Skills

Telephone communication

Organisation

Customer service

Tools

Microsoft Office

Sage

Job description

Join a vibrant and progressive organisation; our client is dedicated to providing exceptional customer experiences and fostering a collaborative team environment. We're looking for a reliable and enthusiastic individual to be part of our client's busy office in Bromsgrove as a Customer Service Administrator.

Responsibilities:

• Engage daily with existing customers through email and phone


• Process orders and manage returns/credits using Sage


• Collaborate with the Sales Team to ensure customer satisfaction


• Maintain a positive and professional demeanour even in high-pressure situations

Essential (Knowledge, skills, qualifications, experience):

• Excellent telephone communication skills


• Ability to stay calm and organised in a busy environment


• Proficiency in Microsoft Office applications


• Good speed and efficiency while delivering top-notch customer service


• Previous customer service experience is preferred but not mandatory

Desirable (Knowledge, skills, qualifications, experience):

• Familiarity with order processing systems, particularly Sage


• Strong adaptability to changing tasks and priorities


• Microsoft Office Suite


• Sage (order processing)

If you're ready to make a positive impact and join a dynamic team, we'd love to hear from you! Please submit your CV and a cover letter highlighting your relevant experience to Gemma at Adecco. Don't miss this exciting opportunity to grow your career as a Customer Service Administrator with us!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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