Customer Service Advisor (East Boldon)

JR United Kingdom; Newcastle upon Tyne; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their Broadband Technical Team in Newcastle. This role is perfect for individuals who enjoy solving problems and have a knack for technology. With a competitive starting salary and opportunities for growth, you'll be trained to assist customers with their broadband inquiries. Enjoy a flexible work environment, including the option for occasional home working. This position offers a supportive team culture and a variety of perks, including 24/7 online GP access, generous family leave, and discounts on products. Don't miss the chance to build a rewarding career in a dynamic setting!

Benefits

Online GP access 24/7

Market-leading paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Optional Dental cover

Qualifications

• No specific experience is required; training provided.
• Good at building relationships and naturally helpful.

Responsibilities

• Assist customers with broadband tech-related queries over the phone.
• Support customers with simple and complex technical issues.

Skills

Problem Solving

Customer Service

Communication Skills

Technical Support

Job description

Social network you want to login/join with:

Customer Service Advisor (East Boldon), Newcastle-upon-Tyne, Tyne and Wear

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Client:

EE

Location:

Newcastle-upon-Tyne, Tyne and Wear, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Where: EE North Tyneside OR EE Gosforth

Full Time: Permanent

Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus uncapped commission

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Broadband Technical Team in North Tyneside or Gosforth. You’ll be talking over the phone to customers with broadband tech-related queries. You could be helping someone with a simple router question or handling more complex issues, supporting them throughout.

No specific experience is required. If you’re naturally helpful, calm, and good at building relationships, we can train you on the rest.

This role offers flexibility, including scheduling your own breaks, banking time, and occasional home working, to support your personal needs.

What’s in it for you?

• Starting salary of £25,087.00, rising to £25,684.00 after 8 months, plus incentives and bonuses.
• Online GP access 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks for those caring for family or friends.
• Family Leave: 18 weeks full pay and 8 weeks half pay for maternity, paternity, and adoption leave.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Support to develop your career within EE.
• Season Ticket Travel Loan to help with commuting costs.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental cover.

We offer a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?