Customer Service Advisor - Natwest/Ulsterbank Belfast (Holywood)

JR United Kingdom; Newtownabbey; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading company in customer service is looking for a Customer Service Advisor in Belfast City Centre. This role offers a chance to work within a dynamic team while managing customer interactions related to financial services. The position comes with various benefits, including substantial discounts and support resources designed to enhance your work-life balance.

Benefits

Perks at Work – Savings Discounts

Help@Hand - Mental Health Support

Critical Illness Cover – up to £10,000

Cycle to Work Scheme

Holiday Purchase Scheme

Length of Service Awards

Monthly Inspire Awards

Refer-A-Friend bonus up to £1,200

Monthly Wellbeing Webinars

Dedicated Employee Experience Support

Qualifications

• Experience in a regulatory environment is preferred.
• Strong verbal and written communication skills required.

Responsibilities

• Provide outstanding customer service and educate customers on banking options.
• Resolve complaints quickly to restore customer satisfaction.
• Conduct financial reviews and provide accurate information.

Skills

Customer service experience

Relationship management skills

Excellent communication skills

Tools

Microsoft Office

Job description

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Customer Service Advisor - Natwest/Ulsterbank Belfast (Holywood), Newtownabbey

Client: Teleperformance

Location: Newtownabbey, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 14.06.2025

Expiry Date: 29.07.2025

Job Description:

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.

Why work with us?

• Save on commuting costs with only 1 day in the office each week
• Cut down daily expenses - less spent on travel, lunches, and workwear
• Maintain a work-life balance while being part of a team

Details

• Start date: 7th July 2025
• Location: Natwest, Belfast City Centre
• Shifts: Full time - 40hrs per week - hours between 07:00 and 23:00

What you get from us!

• Perks at Work – Savings Discounts / Free Online Classes
• Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GPs, Mental Health Support, Financial and Legal Advice
• Critical Illness Cover – up to £10,000
• Cycle to Work Scheme
• Holiday Purchase Scheme
• Length of Service Awards
• Monthly Inspire Awards
• Refer-A-Friend bonus up to £1,200
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Support

Now about the Job!

You will provide proactive and reactive customer service to ensure customers meet their financial arrangements aligned with their goals. You will receive comprehensive training in your role.

Key Responsibilities:

• Provide outstanding service at first contact
• Educate customers on banking options
• Complete processes accurately and compliantly
• Ensure good customer outcomes and review interactions for quality

Join us as a Customer Service Advisor

• Deliver excellent service, focusing on customer needs and goals
• Educate customers on banking methods and support their choices
• Complete processes meticulously for a seamless experience

What you'll do:

• Conduct financial reviews, provide accurate information for informed decisions
• Manage your diary, balance proactive and planned customer interactions
• Support the bank’s objectives and maintain departmental relationships
• Resolve complaints quickly and restore customer satisfaction

The skills you'll need:

• Customer service experience and relationship management skills
• Excellent communication skills, verbal and written
• Experience in a regulatory environment
• Proficiency in Microsoft Office