Customer Service Advisor - Natwest/Ulsterbank Belfast (Holywood)

JR United Kingdom; Lisburn; Hybrid; GBP 20,000 - 28,000; Full time

Job summary

Join a leading company as a Customer Service Advisor, focusing on providing excellent financial service to customers. This role offers an opportunity to balance work and life while being part of a supportive team, with only one day in the office each week. Ideal candidates will bring strong communication and organisational skills, helping customers meet their financial goals.

Benefits

Savings Discounts

Free Online Classes

Access to GP’s and Mental Health Support

Cycle to Work Scheme

Holiday Purchase Scheme

Qualifications

• Experience in a customer service environment required.
• Background in working within a regulatory environment preferred.

Responsibilities

• Provide outstanding customer service and assist with financial arrangements.
• Educate customers on banking options and ensure compliance with procedures.
• Resolve complaints efficiently to maintain customer satisfaction.

Skills

Excellent communication skills

Organisational skills

Customer relationship management

Time management

Technology skills

Tools

Microsoft Office

Job description

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Customer Service Advisor - Natwest/Ulsterbank Belfast (Holywood), lisburn

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Client:

Teleperformance

Location:

lisburn, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

14.06.2025

Expiry Date:

29.07.2025

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Job Description:

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.

Why work with us?

• Save on commuting costs with only 1 day in the office each week
• Cut down down daily expenses - less spent on travel, lunches and workwear
• Ideal for maintaining a work life balance while still being part of a team
• Details
• Start date: 7th July 2025
• Location: Natwest. Belfast City Centre
• Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00

Firstly, what you get fromus!

• Perks at Work – Savings Discounts / Free Online Classes
• Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £10,000
• Cycle to Work Scheme
• Holiday Purchase Scheme
• Length of Service Awards
• Monthly Inspire Awards – For the best of the best
• Refer-A-Friend earns up to £1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey

Now about the Job!

You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.

Key Responsibilities

At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.

Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs

Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience

Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.

Join us as a Customer Service Advisor

• We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
• You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
• We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience

What you'll do

In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.

Your duties will include:

• Supporting the bank’s way of working to help as many customers as possible
• Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
• Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored
• Ensuring each customer interaction leaves the customer satisfied that their needs have been met.

The skills you'll need

To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.

We’re also looking for you to demonstrate:

• Excellent communication skills, both verbal and written
• A background of working within a regulatory environment
• Good technology skills with the ability to use Microsoft Office