Account Manager - Connectivity

Giacom; Pendleton; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Learning & development opportunities

No dress code

25 days annual leave + birthday off

Pension plan

Refreshments in offices

Job summary

Giacom, the UK connectivity specialist, seeks a Desk Based Account Manager to join the Nelson-based Connectivity Sales team. You will nurture a portfolio of Connectivity Partners, identify opportunities, and drive growth across our platform.

Collaborate with Product and Marketing, present to senior stakeholders, and help partners maximise incentives and funding. This role suits those with telecoms or channel sales experience and a customer‑facing mindset.

Qualifications

• Experience in telecoms, connectivity, account management, or a customer-facing sales role.
• Confidence in developing relationships and conducting proactive outbound conversations.
• Strong communication, listening, and questioning skills.
• A natural ability to identify customer needs and uncover opportunities.
• Good organisational skills with the ability to manage multiple priorities.
• Experience using CRM systems and Microsoft Office.
• Strong presentation and relationship-building skills.

Responsibilities

• Managing and developing a portfolio of Connectivity Partners.
• Identifying cross-sell and upsell opportunities across the wider product portfolio.
• Achieving monthly sales and growth targets.
• Building trusted relationships with partners and becoming their go-to contact.
• Supporting partners with connectivity solutions and new product propositions.
• Working collaboratively with internal teams including Product and Marketing.
• Helping partners maximise supplier programmes, incentives, and funding opportunities.
• Delivering regular partner performance reviews and business updates.
• Presenting confidently to stakeholders, including senior decision-makers.
• Supporting go-to-market activity such as sales and marketing campaigns.
• Representing the business at industry events, workshops, and networking opportunities when required.

Skills

Telecoms experience

Account management

Customer-facing sales

CRM experience

Communication skills

Presentation skills

Tools

CRM software

Microsoft Office

Job description

Giacom are the only provider of Comms, Cloud, Hardware and Billing all through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

We're looking for a Desk Based Account Manager to join our growing Connectivity Sales team in Nelson. Whether you already have account management experience within telecoms or you're a driven sales professional who understands the channel and enjoys speaking with customers, we'd love to hear from you.

This is an exciting opportunity to manage and grow your own portfolio of Connectivity Partners, helping them maximise opportunities across our market-leading connectivity solutions. You'll work alongside a supportive team of Account Managers, Sales Managers, and Account Directors, giving you exposure to experienced professionals and clear opportunities to develop your career.

What you'll be doing

• Managing and developing a portfolio of Connectivity Partners.

• Identifying cross-sell and upsell opportunities across the wider product portfolio.

• Achieving monthly sales and growth targets.

• Building trusted relationships with partners and becoming their go-to contact.

• Supporting partners with connectivity solutions and new product propositions.

• Working collaboratively with internal teams including Product and Marketing.

• Helping partners maximise supplier programmes, incentives, and funding opportunities.

• Delivering regular partner performance reviews and business updates.

• Presenting confidently to stakeholders, including senior decision-makers.

• Supporting go-to-market activity such as sales and marketing campaigns.

• Representing the business at industry events, workshops, and networking opportunities when required.

Your Experience

• Experience in telecoms, connectivity, account management, or a customer-facing sales role.

• Confidence in developing relationships and conducting proactive outbound conversations.

• Strong communication, listening, and questioning skills.

• A natural ability to identify customer needs and uncover opportunities.

• Good organisational skills with the ability to manage multiple priorities.

• Experience using CRM systems and Microsoft Office.

• Strong presentation and relationship-building skills.

We'd be especially interested in people who:

• Understand the telecoms or channel marketplace.

• Enjoy speaking with customers and building long-term partnerships.

• Are ambitious, resilient, and eager to learn.

• Have aspirations to develop into leadership or more senior sales roles in the future.

What's in it for you?

• Investment in your future career with a variety of learning and development opportunities.

• No dress code - embrace the freedom to bring your whole self to work.

• 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!

• A pension plan for your future.

• Complimentary refreshments in all our offices.

For a comprehensive list of all our benefits, click here.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.