Customer Service Advisor - Liverpool

Barclays UK; Liverpool; Hybrid; GBP 27,000; Full time

Job summary

Join a leading company as a Customer Service Advisor, where you can make a significant impact daily. You'll assist our Retail Banking customers through various communication channels while enjoying a competitive salary, comprehensive benefits, and the opportunity for hybrid working post-training.

Benefits

Pension plan

Private medical insurance

Life insurance

Income protection

Qualifications

• Experience in customer service or similar fields.
• Strong communication skills for addressing customer needs.
• Ability to work in a team and independently.

Responsibilities

• Provide resolutions for customer queries and personalise interactions.
• Respond to inquiries and handle client requests efficiently.
• Support internal stakeholders to meet client needs.

Skills

Customer Service

Empathy

Collaboration

Job description

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role supporting customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction.

As part of our Customer Care team, you’ll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you’ll enjoy our comprehensive benefits package, including a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office.

At Barclays, we’re not just offering you a role—we’re offering you a career.

Purpose of the role

To provide resolutions for customer queries/issues and personalise each interaction through multiple communication channels.

Accountabilities

• Collaborate across multiple digital channels to personalise each interaction with a customer.
• Enhance the bank's digital capabilities when current technology is not yet ready to support.
• Provide exceptional customer service by responding to inquiries, resolving issues, and handling client requests efficiently.
• Support internal stakeholders including sales, operational, and risk management teams to meet client needs and ensure transactions are executed accurately and on time.
• Support teams within business operations, including risk management, compliance, and collections.
• Comply with all regulatory requirements and internal policies related to customer care.

Analyst Expectations

• Meet stakeholder and customer needs through specialist advice and support.
• Perform activities in a timely manner and to high standards, impacting the role and surrounding roles.
• Possibly responsible for specific processes within a team.
• Lead and supervise a team, guiding professional development, allocating work, and coordinating resources.
• Demonstrate leadership behaviours: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.
• Manage own workload, implement systems and processes, and participate in broader projects.
• Execute work requirements as per processes, collaborating with related teams.
• Check colleagues' work to meet requirements.
• Provide specialist advice in own work area.
• Manage risk and strengthen controls related to own work, adhering to rules and regulations.
• Understand how all teams contribute to broader objectives.
• Build understanding of principles and concepts in own area, developing operational expertise.
• Make judgments based on experience and evaluate options under various circumstances.
• Communicate sensitive or complex information to customers.
• Build relationships with stakeholders and customers to address their needs.

All colleagues are expected to demonstrate Barclays Values: Respect, Integrity, Service, Excellence, and Stewardship. They should also embody the Barclays Mindset: Empower, Challenge, and Drive.