Customer Service Advisor Glasgow

Gap Personnel; Glasgow; On-site; GBP 15,153 - 20,664; Full time

Benefits offered by this job

Free parking

Weekly pay

Pension contributions

Training and development

Progression opportunities

Immediate starts

Paritiy rates from day one

Holiday entitlement 28 days

Job summary

Gap Personnel is recruiting for Call Centre Agents in Glasgow to join its Customer Service team for a medical company. The role starts on a temporary basis with a potential permanent contract from day one, offering ongoing work, training, and development in a modern facility with growth opportunities.

Responsibilities include handling calls and emails, entering data into systems securely, requesting prescriptions, and supporting admin tasks.

Qualifications

• Experience in customer service/Call centre environments preferred.
• Accurate data entry and ability to use computer systems securely.
• Strong communication skills for calls and emails.

Responsibilities

• Handle calls and emails from Customers, Clients and GPs.
• Enter information into computer systems accurately and securely.
• Request prescriptions and manage medical inquiries.
• Manage emails and queries efficiently.
• Assist management with routine office admin tasks.
• Uphold data protection procedures.

Skills

Call handling

Data entry

Email management

Admin support

Data protection

Job description

Call Centre Agents for a company based in Glasgow, G32 area.

The position is ongoing with a possibility a permanent contract from day 1 for suitable candidates.

We are offering excellent opportunities to work within the Customer Service department for a medical company based in Glasgow.

Our client offers ongoing work, with training and development in a fantastic up-to-date facility with excellent progression opportunities within the business.

The purpose of the role is to:

To work with the Customer Service team managing calls and emails from Customers, Clients and GP's. To ensure information is taken correctly and entered on to computer systems safely and securely.

Duties will include:

• Call handling
• Data Entry using computer systems
• Requesting prescriptions
• Managing emails and queries effectively
• Assisting management with office admin tasks
• Supporting data protection procedures

The hours of work:

• 9am - 5pm Monday-Friday

Benefits of working for us:

• Free parking
• Free refreshments
• Parity rates from day one
• Weekly pay
28 days accrued holidays for the year
• Immediate starts
• Temp to Perm roles available
• Investment in training and development
• Progression opportunities within the business
• Pension contributions

The rate of pay is:

• Starting salary of £12.71 ph

Gap personnel group are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the job.