Customer Service Advisor (East Boldon)

JR United Kingdom; East Boldon; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their Broadband Technical Team. This role offers the opportunity to engage with customers, solve technical issues, and provide exceptional service. With a focus on work-life balance and flexibility, employees can schedule their breaks and occasionally work from home. The company offers a competitive starting salary with potential increases, comprehensive benefits, and a supportive team culture. If you enjoy helping others and are keen to develop your career in a dynamic environment, this is the perfect opportunity for you.

Benefits

Online GP access

Paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Dental insurance

Qualifications

• No specific experience required; training provided for all necessary skills.
• Ability to build relationships and remain calm under pressure.

Responsibilities

• Engage with customers over the phone to resolve broadband tech-related queries.
• Support customers with both simple and complex issues.

Skills

Problem Solving

Customer Service

Communication

Technical Support

Job description

Social network you want to login/join with:

Customer Service Advisor (East Boldon), East Boldon

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Client:

EE

Location:

East Boldon, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Where: EE North Tyneside or EE Gosforth

Full Time: Permanent

Salary: £25,087.00 rising to £25,684.00 after 8 months, plus uncapped commission

Why this job matters

Are you someone who enjoys solving problems? Perhaps you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Broadband Technical Team in North Tyneside or Gosforth. You’ll be engaging with customers over the phone, addressing various broadband tech-related queries. Whether helping with a simple router question or handling more complex issues, you’ll support customers throughout.

No specific experience is required. If you’re naturally helpful, calm, and good at building relationships, we can train you on the rest.

We value work-life balance and offer flexibility. We aim to support your success by allowing you to schedule your own breaks, bank time, and occasionally work from home.

What’s in it for you?

• Starting salary of £25,087.00, rising to £25,684.00 after 8 months, plus incentives and bonuses.
• Online GP access via telephone or video, fully funded for you and your immediate family.
• Market-leading paid carer’s leave—up to 2 weeks for those caring for family or friends.
• Family Leave—up to 18 weeks full pay and 8 weeks half pay in the first year, for all parents.
• Huge discounts on EE & BT products, including mobile and broadband, saving hundreds of pounds annually.
• Support to develop your career within EE.
• Season Ticket Travel Loan to help with commuting costs.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental insurance.

We offer a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?