Customer Service Advisor / Contact Centre Administrator / Receptionist

Aluminumwindowdesigns; Evesham, West Midlands; Hybrid; GBP 19,000 - 28,000; Part time

Job summary

An established industry player is seeking a Customer Service Advisor to provide exceptional support in a fast-paced environment. This role involves being the first point of contact for customers, handling inquiries, and ensuring a welcoming reception area. Ideal candidates will have strong communication skills and experience in customer service or contact centres. With flexible working options and a range of benefits, this position offers a fantastic opportunity to make a real impact while enjoying a supportive work culture. If you're passionate about customer service and looking for a role that values your contributions, this could be the perfect fit.

Benefits

Flexible Working

Holiday Buying and Selling Scheme

Paid Leave for Birthday

Paid Leave for House Move

Life Assurance

Health Cash Plan

Discounted Gym Membership

Funded Training

Paid Volunteering Leave

Qualifications

• Experience in customer service or contact centre environments.
• Strong communication skills and a confident phone manner.

Responsibilities

• Act as the first point of contact for customers in person and on the phone.
• Handle repair requests and maintenance issues efficiently.
• Keep the reception area welcoming and informative.

Skills

Customer Service Experience

Strong Communication Skills

IT Skills

Ability to Stay Calm Under Pressure

Job description

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Customer Service Advisor / Contact Centre Administrator with experience in a customer service / contact centre / reception environment, strong communication skills with a confident telephone manner and good IT skills, is required for a fast-paced housing service within a well-established company.

SALARY: £27,594 FTE / £19,017 Actual Annual Salary (based on 25.5 hours) + Excellent Benefits

LOCATION: Hybrid working Must work Wednesdays from the Office in Evesham, Worcestershire, West Midlands, and the remaining time can be from either the office or from home

JOB TYPE: Part-Time, 12 Month Fixed Term Contract

WORKING HOURS: 25.5 hours per week

Job Overview

Are you experienced in delivering excellent customer service and need flexibility with your work schedule?

We have a fantastic new job opportunity for a Customer Service Advisor / Contact Centre Administratorwith experience in a customer service / contact centre / reception environment, strong communication skills with a confident telephone manner and good IT skills.

The organisation is looking for a Customer Service Advisor / Contact Centre Administrator to be the friendly face (and voice!) of their housing service whether greeting visitors in the reception area or helping customers over the phone with their queries and concerns.

As the Customer Service Advisor / Contact Centre Administrator you will be working in a fast-paced, team-focused environment acing as the first point of contact on the telephone and face to face.You will deliver an efficient, courteous, speedy and friendly customer service, providing accurate information and advice to customers on the services on offer, managing site visitors and signing for deliveries.

DUTIES

Your duties as the Customer Service Advisor / Contact Centre Administrator will include:

• Acting as the first point of contact for customers in person and on the phone offering helpful, friendly, and informed support
• Handling repair requests, maintenance issues and queries about rent accounts, housing benefits, and more
• Keeping the reception area welcoming, tidy and stocked with up-to-date information
• Diagnosing and logging repairs accurately, coordinating contractors, and making sure the right job gets done at the right time
• Supporting with tasks like pest control requests, rechargeable works, minor aids/adaptations, complaints logging, and social media monitoring
• Helping colleagues across teams to keep things running smoothly and putting the customer at the heart of everything you do
  
  

Candidate Requirements

• Experience in a customer service / contact centre / reception environment ideally in housing or a similar sector
• A confident phone manner and strong communication skills
• The ability to stay calm under pressure and juggle a variety of tasks
• Good IT skills
• An eye for detail
  
  

Benefits

• Flexible working
• Holiday buying and selling scheme
• A days paid leave for your birthday or annual celebration
• 2 days paid leave to help with a house move once you have completed your probationary period
• Life assurance
• Health cash plan, which includes a range of treatments including dental treatment, physiotherapy, consultation, and 24-hour free confidential helpline
• Company contribution to mindfulness and fitness e.g. discounted gym membership, fitness classes or mindfulness apps
• Online discount with a number of retail shops, supermarkets, cinema, insurance, and holidays
• Funded training and sponsored qualifications
• 2 days paid volunteering leave per year
  
  

APPLY TODAY

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-C13343

Part-Time, Contract Jobs, Careers and Vacancies. Find a new job and work in Evesham, Worcestershire, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Administrative and Support Services

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