Customer Service Advisor / Contact Centre Administrator / Receptionist

Customer Service Advisor / Contact Centre Administrator with experience in a customer service / contact centre / reception environment, strong communication skills with a confident telephone manner, and good IT skills, is required for a fast-paced housing service within a well-established company.

SALARY: £27,594 FTE / £19,017 Actual Annual Salary (based on 25.5 hours) + Excellent Benefits

LOCATION: Hybrid working – Must work Wednesdays from the Office in Evesham, Worcestershire, West Midlands, and the remaining time can be from either the office or from home.

JOB TYPE: Part-Time, 12 Month Fixed Term Contract

WORKING HOURS: 25.5 hours per week

JOB OVERVIEW

Are you experienced in delivering excellent customer service and need flexibility with your work schedule?

We have a fantastic new job opportunity for a Customer Service Advisor / Contact Centre Administrator with experience in a customer service / contact centre / reception environment, strong communication skills with a confident telephone manner, and good IT skills.

The organisation is looking for a Customer Service Advisor / Contact Centre Administrator to be the friendly face (and voice!) of their housing service – whether greeting visitors in the reception area or helping customers over the phone with their queries and concerns.

As the Customer Service Advisor / Contact Centre Administrator, you will work in a fast-paced, team-focused environment acting as the first point of contact both on the telephone and face-to-face. You will deliver efficient, courteous, friendly customer service, providing accurate information and advice on the services offered, managing site visitors, and signing for deliveries.

DUTIES

• Act as the first point of contact for customers – in person and on the phone – offering helpful, friendly, and informed support.
• Handle repair requests, maintenance issues, and queries about rent accounts, housing benefits, and more.
• Keep the reception area welcoming, tidy, and stocked with up-to-date information.
• Diagnose and log repairs accurately, coordinate contractors, and ensure the right job gets done at the right time.
• Support with tasks like pest control requests, rechargeable works, minor aids/adaptations, complaints logging, and social media monitoring.
• Assist colleagues across teams to ensure smooth operations and keep the customer at the center of all activities.

CANDIDATE REQUIREMENTS

• Experience in a customer service / contact centre / reception environment – ideally in housing or a similar sector.
• Confident phone manner and strong communication skills.
• The ability to stay calm under pressure and juggle multiple tasks.
• Good IT skills.
• An eye for detail.

BENEFITS

• Flexible working arrangements.
• Holiday buying and selling scheme.
• A paid day off for your birthday or annual celebration.
• Two days paid leave to assist with a house move after probation.
• Life assurance.
• Health cash plan covering treatments like dental, physiotherapy, and consultations, plus a 24-hour confidential helpline.
• Company contributions to mindfulness and fitness, including discounted gym memberships, fitness classes, or mindfulness apps.
• Online discounts with various retail shops, supermarkets, cinemas, insurance, and holiday providers.
• Funded training and sponsored qualifications.
• Two days paid volunteering leave per year.

APPLY TODAY…

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JOB REF: AWDO-C13343

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