Customer Service Advisor (Change of Tenancy)

Valda Energy Limited; Bicester; On-site; GBP 15,000 - 26,000; Part time

Benefits offered by this job

Private Medical Insurance

Life Insurance

Pension scheme

25 days leave + bank holidays

Annual bonus scheme

Employee Assistance Programme

Snacks in office

Learning & development

Team events

Job summary

Valda Energy Limited in Bicester is seeking a Customer Service Advisor (Change of Tenancy) to join our busy team on a part-time basis up to 22 hours per week. You will handle tenancy change requests via telephone, email and live chat with accuracy.

This role focuses on verification, investigation and timely resolution, acting as the first point of contact for customers moving in or out, and liaising with partners in writing or by phone.

Qualifications

• At least 6 months in a customer service or administrative role.
• Excellent verbal and written communication skills.
• Confident in making outbound calls to collect tenancy information.
• Excellent attention to detail and high accuracy.

Responsibilities

• Handle change of tenancy requests by phone, email and live chat with complete information.
• Verify, investigate and resolve change of tenancy issues.
• Be the first point of contact for customers moving in or out of premises.
• Process all change of tenancy requests accurately and promptly.
• Liaise with customers and partners in writing and verbally.
• Investigate discrepancies and work toward resolution.
• Identify opportunities to improve processes or systems.

Skills

Customer service

Communication

Outbound calls

Attention to detail

Interpersonal skills

Organisational skills

Multitasking

Job description

The Energy Revolution

Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech-driven, and customer-focused approach. Our passion for innovation and dedication to exceptional service sets us apart.

At Valda Energy, we live by our core values: communicate, collaborate, own it, embrace change, and put the customer first. We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture. From introducing new benefits to offering structured training opportunities and hosting frequent social events, we ensure our employees thrive.

How you will Energise Our Team

The role of Customer Service Advisor (Change of Tenancy) involves reviewing and verifying change of tenancy requests received via various channels. This is a part-time role, offering up to 22 hours per week. The successful candidate will be working within a busy department and will be expected to be able to multitask while maintaining a high degree of accuracy.

Your day-to-day responsibilities will include but not be limited to:

• Handling change of tenancy requests by telephone, email and live chat, ensuring all information is recorded with complete accuracy.

• Change of tenancy verification, investigation and resolution.

• Being the first point of contact for all customers moving in or out of their premises.

• Processing all change of tenancy requests accurately and in a timely manner.

• Liaising with customers and partners both verbally and in writing.

• Investigating any discrepancies found within the change of tenancy request and working to resolve them.

• Seeking to identify process or system improvements.

Your day-to-day responsibilities:

• Handling change of tenancy requests by telephone, email and live chat & ensuring all information is recorded with complete accuracy

• Change of tenancy verification, investigation and resolution

• Being the first point of contact for all customers moving in/out their premises

• Processing all change of tenancy requests accurately and in a timely manner

• Liaising with customers and partners both verbal and in writing

• Investigate any discrepancies found within the change of tenancy request and work to resolve

• Seek to identify process or system improvements

The Spark we're Looking For

• At least 6 months prior experience in a Customer service or administrative position

• Excellent verbal and written communication skills

• Confident in making outbound calls to obtain change of tenancy information

• Excellent attention to detail and a high level of accuracy in all areas of work

• Excellent interpersonal skills with the ability to establish credibility and build relationships

• Strong organisational skills and comfortable working under pressure

• Able to multitask and prioritise within a challenging environment

Perks that Power Your Journey

• Annual Salary up to £25.8k

• Company annual bonus scheme

• 25 days of annual leave plus bank holidays, plus length of service award up to 30 days

• Private Medical Insurance with Vitality Health

• Life Insurance policy, providing coverage at four times your salary

• Employee Assistance Programme offering confidential support and guidance

• Enjoy an array of complimentary snacks, drinks, and lunch options in our office

• Salary sacrifice pension scheme where we will match contributions up to 5%

• In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best

• Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards